Virtual Medical Assistant (MST)

1 hour, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised

Description

  • Receive warm handoffs from internal and external call transfers and manage initial patient intake.
  • Verify patient contact information and obtain signed consent and insurance card photos.
  • Schedule first physician visits, follow-up appointments, and next-day appointment confirmation calls.
  • Establish plans for vitals, obtain baseline vitals and weight when available, and conduct the initial KCCQ survey.
  • Complete medication reconciliation and verify medical history and diagnostic information.
  • Arrange lab draws and diagnostic services for patients.
  • Prepare patients for physician visits and ensure video, audio, and interpreter support are set up as needed.
  • Chart prep, initiate visits, document symptoms, and record height, weight, and vitals from available records or self-reported information.
  • Document the patient's preferred pharmacy in the chart and maintain communication with providers about visit-relevant information.
  • Perform chart checks and prepare charts for next-day visits.

Requirements

  • High school diploma or equivalent.
  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required.
  • 1-3 years of experience as a Medical Assistant within cardiology.
  • Experience providing virtual care to patients.
  • Strong people skills and excellent communication abilities.
  • Passion for delivering an outstanding patient experience.
  • Detail-oriented with a focus on processes.
  • Fast learner who is flexible and adaptable.
  • Strong organizational and multitasking abilities.
  • Self-driven and excited to support new technology.

Benefits

  • Remote-first work environment with flexibility, autonomy, and trust.
  • Mission-driven culture focused on improving cardiovascular care.
  • Fast-paced, agile team with a strong culture of experimentation and iteration.
  • Inclusive workplace that values diversity and mutual respect.
  • Equal opportunity employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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