Medical Virtual Assistant | Primary Care - Family Medicine

4 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Handle inbound patient calls, schedule appointments, and manage walk-in requests.
  • Process and manage prior authorizations.
  • Call patients to communicate lab results based on provider instructions.
  • Process medical records requests and maintain accurate patient records.
  • Process incoming faxes and attach documents to patient charts.
  • Verify patient insurance eligibility and benefits.
  • Provide billing support and general administrative support across all locations.
  • Assist with medication refill requests.
  • Conduct patient follow-up calls and respond to patient inquiries.

Requirements

  • At least 1 year of experience as a Medical Virtual Assistant in a healthcare setting, with front desk, medical administration, or patient coordination experience.
  • At least 1 year of hands-on experience processing and managing prior authorizations.
  • Hands-on experience with insurance verification, medication refill requests, patient records management, and lab result callbacks.
  • Strong English communication skills, including clear spoken English for communicating with elderly patients.
  • Excellent patient service and phone handling skills.
  • Proactive, detail-oriented, organized, and able to work independently with minimal supervision.
  • Experience with AdvancedMD EHR is preferred.
  • Experience working in a primary care or family medicine practice is preferred.
  • Spanish-English bilingual skills are a plus.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection with a minimum of 25 Mbps.
  • Noise-canceling headset and working webcam.
  • Quiet and professional workspace.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, including bonuses or increased hours.

Interested in this position?

Apply directly on the company website

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