Shopify DTC Operations Manager

3 days, 20 hours ago
Full-time
Mid Level
Data Science and Analytics
Hadley Designs

Hadley Designs

Hadley Designs specializes in creating educational and organizational products, including desk calendars and magnetic meal planners, designed to help individuals manage their schedules and meal preparations effectively.

Specialty Retail
1-10
Founded 2014

Description

  • Own Shopify store operations and customer experience end to end.
  • Respond to customer inquiries through Shopify inbox and social channels.
  • Process refunds, reships, cancellations, and order updates.
  • Triage and resolve support tickets based on urgency.
  • Monitor order flow across Shopify, Base, and Amazon MCF.
  • Resolve failed orders, inventory issues, discrepancies, and missing or delayed packages.
  • Audit the website for broken links, incorrect pricing, outdated promotions, and messaging inconsistencies.
  • Build and maintain SOPs for recurring workflows and operational processes.
  • Implement automations and improve workflows using tools such as Shopify Flow and Gorgias.
  • Deliver weekly performance reports and track metrics such as CAC, LTV, and funnel performance.
  • Maintain compliance with ADA, privacy policies, tracking regulations, and platform requirements.
  • Identify repetitive tasks and convert them into AI-powered automated workflows.

Requirements

  • 2 to 5 years of experience managing Shopify store operations.
  • Hands-on experience with order management, fulfillment, and customer service.
  • Strong written communication skills with the ability to simplify complex information.
  • High attention to detail and the ability to catch inconsistencies others miss.
  • Experience with Shopify apps, backend systems, and troubleshooting workflows.
  • Ability to build systems and processes, not just one-off solutions.
  • Comfort working in a fast-moving, high-growth environment.
  • Ability to work cross-functionally while maintaining ownership.
  • Strong independent problem-solving and ownership mindset.
  • Experience with AI tools, automation, or related workflow improvement is preferred.

Benefits

  • Remote-first environment with flexibility and autonomy.
  • Ability to manage your schedule with trust and accountability.
  • Direct access to leadership and cross-functional collaboration.
  • Opportunities to build systems, implement ideas, and drive real impact.
  • Access to training, tools, and continuous learning.
  • Work at a decade-strong, family-founded brand with a clear mission and vision.
  • Free access to products that support children’s learning.

Interested in this position?

Apply directly on the company website

Apply Now

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