Manager of Direct-to-Consumer Operations

3 days, 20 hours ago
Full-time
Mid Level
Customer and Technical Support
Hadley Designs

Hadley Designs

Hadley Designs specializes in creating educational and organizational products, including desk calendars and magnetic meal planners, designed to help individuals manage their schedules and meal preparations effectively.

Specialty Retail
1-10
Founded 2014

Description

  • Own Shopify store operations and end-to-end customer experience.
  • Respond to customer inquiries through Shopify inbox and social channels.
  • Process refunds, reships, cancellations, and order updates.
  • Triage support tickets and resolve issues based on urgency.
  • Monitor order flow across Shopify, Base, and Amazon MCF.
  • Resolve failed orders, inventory issues, missing packages, and order discrepancies.
  • Audit the website for broken links, incorrect pricing, outdated promotions, and inconsistent messaging.
  • Build and maintain SOPs for recurring workflows and operational processes.
  • Implement automations and improve systems using tools such as Shopify Flow and Gorgias.
  • Deliver weekly performance reports and monitor key growth and operational metrics.
  • Maintain compliance across ADA, privacy, tracking, and platform policy requirements.
  • Identify repetitive tasks and convert them into scalable AI-powered workflows.

Requirements

  • 2 to 5 years of experience managing Shopify store operations.
  • Hands-on experience with order management, fulfillment, and customer service.
  • Strong written communication skills with the ability to simplify complex information.
  • Experience with Shopify apps, backend systems, and troubleshooting workflows.
  • Highly detail-oriented with the ability to catch inconsistencies others miss.
  • Ability to build systems and take ownership of outcomes.
  • Comfort working in a fast-moving, high-growth environment.
  • Ability to collaborate cross-functionally while maintaining ownership.
  • Experience with customer service and operations tools such as Gorgias and Shopify Flow is preferred.
  • Experience using AI tools to improve efficiency is preferred.

Benefits

  • Remote-first environment with flexibility and autonomy.
  • Ability to manage your schedule with trust and accountability.
  • Direct access to leadership and cross-functional collaboration.
  • Opportunities to build systems, implement ideas, and make a real impact.
  • Access to training, tools, and continuous learning.
  • Free access to company products.
  • Work at a family-founded brand with a clear mission and vision.

Interested in this position?

Apply directly on the company website

Apply Now

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