Customer Support Specialist

10 hours, 57 minutes ago
Full-time
Junior
Customer and Technical Support
Buyers Edge Platform

Buyers Edge Platform

Buyers Edge Platform provides data and software tools designed to enhance efficiency, optimization, and transparency within the foodservice supply chain, enabling operators and manufacturers to reduce costs and improve operational effectiveness.

IT Services
251-1K
Founded 2018

Description

  • Represent clients and programs in a positive and professional manner.
  • Handle day-to-day operational tasks for client programs, internal programs, and projects.
  • Work with internal resources to meet client objectives and deadlines.
  • Accurately enter data, process transactions, and update databases.
  • Increase participation in company programs.
  • Conduct inbound and outbound phone and email outreach to educate foodservice operators about services, tools, and programs.

Requirements

  • Minimum of 2+ years of customer service or order processing experience preferred.
  • Ability to spend about 80% of time on phone-based communications, including customer calls, client calls, internal meetings, project calls, and cross-functional collaboration.
  • Proficiency with Microsoft Office 365, including Excel.
  • Previous CRM experience preferred.
  • Foodservice industry experience preferred.
  • Ability to meet deadlines, manage multiple projects, prioritize work, and operate independently and as part of a team.
  • Ability to multitask and change direction quickly based on business needs.
  • Strong verbal and written communication skills.
  • Friendly, courteous, and professional demeanor with internal teams and clients.
  • Must be resilient to customer rejection.
  • Ability to accurately enter data and handle transaction processing and database updates.
  • Dedication to customer service principles and relationship building.
  • Must not require work sponsorship.

Benefits

  • Medical, dental, vision, and FSA coverage starting day one.
  • Company-paid life insurance.
  • 401(k) with company match.
  • Training and professional development opportunities.
  • Competitive pay.
  • Flexible PTO with no accrual required.

Interested in this position?

Apply directly on the company website

Apply Now

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