Sr. Customer Success Manager - Health Plans & Digital Health

1 week ago
Full-time
Senior
Project and Program Management
H1

H1

H1 is the connecting force for global healthcare professionals, providing a trusted source of information and insights to drive research and commercial success.

Professional Services
251-1K
Founded 2017
$204M raised

Description

  • Act as the primary point of contact for enterprise clients from onboarding through renewal and expansion.
  • Lead technical onboarding, data ingestion, implementation, and configuration efforts for H1 solutions.
  • Translate client goals into strategic and technical solutions that improve processes and outcomes.
  • Build and maintain strong relationships with business, technical, and executive stakeholders.
  • Conduct Executive Business Reviews to track KPIs, demonstrate ROI, and identify growth opportunities.
  • Proactively identify, manage, and escalate risks related to integrations, data delivery, and product adoption.
  • Collaborate with Product, Engineering, and Support teams to troubleshoot issues and improve the customer experience.
  • Manage and prioritize technical client requests in Jira and ticketing systems with clear documentation and timely resolution.
  • Support clients with basic API integration questions, documentation interpretation, and troubleshooting.
  • Drive customer success metrics such as NPS, CSAT, retention, and expansion across a portfolio of high-value accounts.
  • Mentor junior Customer Success Managers and share best practices to strengthen team performance.

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, or Client Services in an enterprise SaaS environment.
  • Experience working with health plans, payer organizations, digital health companies, provider data, or other highly regulated industries.
  • Demonstrated experience managing enterprise-level accounts with $1M+ ARR or equivalent complexity.
  • Familiarity with data products, APIs, and technical onboarding and integration workflows.
  • Experience using Jira or similar ticketing systems to manage technical client issues.
  • Proven ability to support technical implementations and cross-functional delivery with Product and Engineering teams.
  • Strong project management experience managing complex timelines, dependencies, and stakeholders.
  • Proven success managing enterprise or mid-market clients in a B2B SaaS environment.
  • Strong technical acumen and ability to discuss APIs, data formats, and integrations.
  • Comfort navigating ambiguity in a fast-paced, evolving environment.
  • Ability to communicate complex technical concepts clearly to non-technical stakeholders.
  • Strong executive presence and ability to influence stakeholders at multiple levels.

Benefits

  • $110,000 to $128,000 annual base salary, based on experience.
  • Variable commission based on personal performance.
  • Stock options.
  • Full suite of health insurance options.
  • Generous paid time off.
  • Pre-planned company-wide wellness holidays.
  • Retirement options.
  • Health and charitable donation stipends.
  • Flexible work hours and the opportunity to work from anywhere.

Interested in this position?

Apply directly on the company website

Apply Now

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