Great Gray

Great Gray

Great Gray Trust Company is a leading provider of Collective Investment Trusts with over $129.6 billion in assets. We offer innovative solutions across investment categories, driven by technological strength and fiduciary heritage.

Capital Markets
51-200
Founded 2023

Description

  • Define and maintain Agile, Jira, refinement, and stand-up SOPs across Engineering teams.
  • Track PRDs, TRDs, Jira epics and stories, story points, and due dates; escalate delivery risks and blockers early.
  • Participate in weekly delivery reviews and hold Engineering and Product accountable for commitments.
  • Own the escalation process for customer-reported issues, ensuring consistent Salesforce and Jira triage, clear ownership, and timely updates.
  • Maintain a live known-issues view and brief Support and relationship teams on release changes.
  • Manage data SLAs with clients, vendors, and internal stakeholders, monitoring timelines and quality expectations.
  • Report on delivery performance, resolution times, SLA performance, and enhancement requests routed to Product.

Requirements

  • Bachelor’s degree and 7+ years of operations, delivery management, or program management experience, including 2+ years in a lead role.
  • Hands-on experience with Jira workflows, boards, and reporting.
  • Experience with Salesforce or a comparable case-management tool.
  • Track record of defining and enforcing operational SOPs.
  • Experience defining, negotiating, and tracking SLAs with customers, vendors, and internal stakeholders.
  • Experience with monitoring and observability tools, including defining meaningful alerts and SLAs.
  • Working familiarity with AWS, Azure, or GCP.
  • Clear written and verbal communication skills for technical and non-technical stakeholders.
  • Ability to exercise sound judgment under pressure and prioritize competing demands.
  • Must be authorized to work in the United States without current or future visa sponsorship and reside in an approved state.

Benefits

  • Competitive compensation package.
  • Medical, dental, and vision insurance.
  • Employer-paid life and disability insurance.
  • Annual well-being stipend.
  • 401(k) plan with an employer contribution model for eligible employees.
  • Remote work within approved U.S. states.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Vice President, Implementation (REMOTE)

EnableComp 201-500 Insurance

Lead EnableComp’s implementation organization to onboard and integrate healthcare revenue cycle management solutions for new and existing clients, ensuring timely delivery, scalable operations, and client satisfaction.

50 minutes ago

Part-Time Technology Coordinator

Placemakr 201-500 Hotels, Restaurants & Leisure

Placemakr is seeking a Technology Coordinator to support its technology environment, coordinating systems, inventory, vendors, and user support for its hospitality-focused property platform.

50 minutes ago

Sr Construction Manager

Network Connex 501-1000 Diversified Telecommunication Services

National Technologies (NTI), a Network Connex company, seeks a Senior Construction Manager to lead coordinated field execution of complex fiber optic and data center infrastructure projects, delivering safe, high-quality work on schedule and within budget.

1 hour, 5 minutes ago

Logistics Manager (REMOTE) - #35363

As a Logistics Manager, support the client’s growing international logistics network by overseeing freight operations and optimizing ocean-shipping performance for direct-to-consumer brands.

13 hours, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers