Senior Technical Business Analyst

2 months, 1 week ago
Full-time
Senior
Product Management
Grant Street Group

Grant Street Group

Grant Street Group specializes in providing innovative cloud-based software solutions for tax collection, electronic payments, and auction services, aimed at enhancing the efficiency and effectiveness of government operations across various levels.

IT Services
251-1K
Founded 1997

Description

  • Act as the liaison between developers and clients to translate business needs into technical work.
  • Analyze complex issues, investigate bugs, and identify root causes to propose effective solutions.
  • Provide client support as a subject matter expert for questions, problems, and suggestions.
  • Prioritize functionality requests, bug fixes, and other work items using a ticketing system.
  • Write and communicate technical specifications for developers, including behavior, page layout, and data transfers.
  • Test completed changes in a beta environment to verify correct behavior and regression impact.
  • Coordinate client implementations and configure software to fit new client business processes.
  • Train new and existing clients on how to use the software and adopt new features.
  • Collaborate with teammates, provide mentorship, and build long-term working relationships.
  • Manage multiple projects and deadlines with strong organization and time management.

Requirements

  • 5+ years of technical Business Analyst experience, preferably in a SaaS environment.
  • Experience in software or a related industry.
  • Proven ability to become a subject matter expert and troubleshoot complex technical issues.
  • Strong root-cause analysis and process improvement skills.
  • Excellent written and verbal communication skills.
  • Ability to collaborate effectively in a team environment.
  • Ability to provide mentorship and build long-term relationships.
  • Strong organization and time-management skills.
  • Ability to manage multiple projects and deadlines.
  • Comfort with approximately 15% travel to meet with clients and colleagues.

Benefits

  • Remote work opportunity with support for telecommuting positions.
  • Technology-rich work environment with strong collaboration tools.
  • Base salary range of $120,000-$200,000 per year.
  • Opportunity to work with a growing SaaS company serving public-sector clients.
  • Hiring process that begins with a phone or video interview and typically takes several weeks.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Care Specialist

Threecolts 51-250 Internet Software & Services

Threecolts is hiring a Customer Care Specialist to provide customer support and support-led growth across its software ecosystem for online and offline consumer brands.

1 hour, 51 minutes ago

VIP Support Specialist

DentalXChange 51-250 Internet Software & Services

DentalXChange is hiring a VIP Support Specialist to provide high-touch operational and account support for executive accounts, serving as the primary contact for resolving client inquiries and supporting retention.

Salesforce
2 hours, 6 minutes ago

EDI Specialist

DentalXChange 51-250 Internet Software & Services

DentalXChange is hiring an EDI Specialist to support production operations, resolve EDI transaction issues, and keep client-facing processes running accurately across internal teams and external partners.

XML
2 hours, 6 minutes ago

Product Analyst (Legacy Games)

Tripledot Studios’ Ludios team is hiring a data-focused product analyst to support the long-term performance and commercial sustainability of scaled mobile games through player insight, experimentation, and operational analysis.

Looker SQL Tableau
2 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers