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Senior Technical Business Analyst

4 weeks, 2 days ago
United States
Full-time
Senior
Customer Support
Product Management
Apply Now
Grant Street Group

Grant Street Group

Grant Street Group specializes in providing innovative cloud-based software solutions for tax collection, electronic payments, and auction services, aimed at enhancing the efficiency and effectiveness of government operations across various levels.

IT Services
251-1K
Founded 1997
View All Jobs 8

Description

  • Act as the liaison between developers and clients to translate business needs into technical work.
  • Analyze complex issues, investigate bugs, and identify root causes to propose effective solutions.
  • Provide client support as a subject matter expert for questions, problems, and suggestions.
  • Prioritize functionality requests, bug fixes, and other work items using a ticketing system.
  • Write and communicate technical specifications for developers, including behavior, page layout, and data transfers.
  • Test completed changes in a beta environment to verify correct behavior and regression impact.
  • Coordinate client implementations and configure software to fit new client business processes.
  • Train new and existing clients on how to use the software and adopt new features.
  • Collaborate with teammates, provide mentorship, and build long-term working relationships.
  • Manage multiple projects and deadlines with strong organization and time management.

Requirements

  • 5+ years of technical Business Analyst experience, preferably in a SaaS environment.
  • Experience in software or a related industry.
  • Proven ability to become a subject matter expert and troubleshoot complex technical issues.
  • Strong root-cause analysis and process improvement skills.
  • Excellent written and verbal communication skills.
  • Ability to collaborate effectively in a team environment.
  • Ability to provide mentorship and build long-term relationships.
  • Strong organization and time-management skills.
  • Ability to manage multiple projects and deadlines.
  • Comfort with approximately 15% travel to meet with clients and colleagues.

Benefits

  • Remote work opportunity with support for telecommuting positions.
  • Technology-rich work environment with strong collaboration tools.
  • Base salary range of $120,000-$200,000 per year.
  • Opportunity to work with a growing SaaS company serving public-sector clients.
  • Hiring process that begins with a phone or video interview and typically takes several weeks.

Interested in this position?

Apply directly on the company website

Apply Now

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