IT Specialist - West Coast

10 hours, 23 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Grant Street Group

Grant Street Group

Grant Street Group specializes in providing innovative cloud-based software solutions for tax collection, electronic payments, and auction services, aimed at enhancing the efficiency and effectiveness of government operations across various levels.

IT Services
251-1K
Founded 1997

Description

  • Support staff via Slack and JIRA by troubleshooting complex issues with laptops, operating systems, VPNs, browsers, virtual machines, and core SaaS tools.
  • Administer and improve identity, access, and endpoint services such as Okta, Active Directory, Workspace ONE, and Google Workspace.
  • Contribute to IT projects including new tool implementations, platform migrations and upgrades, and internal applications.
  • Design, build, and maintain scripts and low-code automations that reduce repetitive work and improve reliability.
  • Partner with Security, Platform, HR, and Operations on initiatives such as MFA improvements, audits, and access governance.
  • Create and maintain clear runbooks and system documentation to standardize internal IT services.
  • Protect critical information and systems while helping implement new software and resolve issues.
  • Balance interrupt-driven support work with project work while communicating priorities and status to stakeholders.

Requirements

  • 2-5+ years of professional IT experience.
  • Experience supporting macOS, Windows, and/or Linux laptops and workstations in a mixed environment.
  • Strong hardware and software troubleshooting skills, including complex or less common issues beyond basic help desk triage.
  • Hands-on experience with identity and access management tools and processes such as Okta, Active Directory, SSO, groups/roles, and provisioning/deprovisioning.
  • Familiarity with endpoint management for laptops and mobile devices, including configuration, policies, inventory, and updates.
  • Experience implementing or maintaining automations using scripts, low-code tools, or integrations.
  • Comfort working with ticketing and documentation systems such as Jira/Jira Service Management and Confluence.
  • A security-first mindset with attention to least privilege, patching, MFA, and auditability.
  • Strong written and verbal communication skills and the ability to partner effectively with cross-functional teams.
  • Open to candidates based in the Pacific Time Zone and able to work Monday through Friday, 8AM-5PM Pacific Time.

Benefits

  • Remote work for candidates based in the Pacific Time Zone.
  • Expected salary range of $75,000–$115,000 per year.
  • Minimal travel, typically 2-3 weeks per year for on-site meetings.
  • Opportunity to work in a technology-rich environment with modern collaboration tools.
  • Potential for professional growth through challenging assignments and learning opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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