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Virtual Maintenance Technician

2 months, 2 weeks ago
United States
Full-time
Senior
Customer Support
Customer and Technical Support
Apply Now
HappyCo

HappyCo

HappyCo provides an AI-powered platform designed to centralize and optimize maintenance operations for multifamily properties, enabling real-time inspection, monitoring, and management of business assets to enhance resident satisfaction and operational...

Professional Services
51-250
Founded 2012
$12M raised
View All Jobs 12

Description

  • Provide residents with responsive, empathetic service across multifamily, single-family, and student housing communities.
  • Use Happy Force software to review, triage, prioritize, and respond to incoming maintenance tickets.
  • Coach residents through basic maintenance fixes via SMS and written messaging following standard operating procedures.
  • Collect relevant information from residents to support on-site teams when issues need to be escalated.
  • Communicate daily with property teams about operations, updates, and escalations.
  • Guide residents through mitigation steps to help prevent property damage.
  • Process incoming work orders through completion.
  • Participate in feedback sessions to improve product use and internal processes.
  • Collaborate with other Virtual Maintenance Technicians, Leads, and corporate team members via Zoom and other channels.
  • Maintain flexibility to work different shifts as needed.

Requirements

  • Minimum of 5 years of on-site residential maintenance experience.
  • Experience in multifamily residential property maintenance.
  • Fluent written English language and grammar skills.
  • Basic computer skills, including familiarity with tools like Google Docs or willingness to learn.
  • Strong understanding of the relationship between residents, property management, and maintenance teams.
  • Ability to accurately assess maintenance issue types and priority levels.
  • Proven ability to troubleshoot and resolve basic maintenance issues efficiently.
  • Upbeat, empathetic personality with a genuine desire to help others.
  • Willingness to assist others, be proactive, and contribute with a strong growth mindset.

Benefits

  • Full-time, non-exempt position paying $21/hour.
  • Paid vacation and sick time.
  • Work-from-home stipend.
  • Company-subsidized healthcare.
  • Remote work from home.
  • Opportunity to grow your skill set by working with new products, technologies, and challenges.

Interested in this position?

Apply directly on the company website

Apply Now

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