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Customer Success Manager- Standard

1 month, 4 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Email Marketing
Apply Now
Energage

Energage

Energage is a company that specializes in building and branding top workplaces by leveraging research, technology, and expert guidance. Their platform helps organizations measure and improve their workplace culture, translate employee feedback into act...

Professional Services
51-250
Founded 2006
$15M raised
View All Jobs 2

Description

  • Build, nurture, and grow relationships across a portfolio of Standard accounts.
  • Develop and implement a year-round client touchpoint strategy to drive adoption and value realization.
  • Set, review, and adjust client goals, milestones, and metrics over time.
  • Align Energage products and services with each client’s business goals.
  • Act as the voice of the customer internally and help influence product and process changes based on feedback.
  • Collaborate with Onboarding, Support, Consulting Solutions, Partnerships, and Contracts to improve customer satisfaction and retention.
  • Identify upsell and cross-sell opportunities through renewals, consulting services, and new products.
  • Conduct regular client checkpoints via phone, email, and relevant marketing content.
  • Troubleshoot features and provide guidance on how to use Energage products effectively.
  • Maintain accurate records of customer activities in Salesforce.

Requirements

  • Experience articulating customer business requirements and representing the customer voice internally.
  • Ability to solve business problems using the Energage platform and related offerings.
  • Strong multitasking and time management skills across varied responsibilities.
  • Strong written, verbal, and presentation communication skills.
  • Consultative approach with the ability to build rapport and trust across internal teams.
  • Highly organized, responsive, positive, collaborative, and a critical thinker.
  • High level of intellectual curiosity and interest in continuous learning.
  • Experience maintaining accurate records in Salesforce.com.
  • Must reside in one of the approved remote-work states: Arizona, Delaware, Florida, Georgia, Maryland, Michigan, North Carolina, Nebraska, New Jersey, New York State (excluding NYC), Pennsylvania, South Carolina, Tennessee, Texas, or Wisconsin.
  • Preferred: experience in a customer success, account management, or similar client-facing role.

Benefits

  • Base salary of $75,000 annually plus a $40,000 annual at-risk bonus target.
  • PTO policy that includes company holidays, sick time, vacation time, and floating holidays.
  • Remote work with flexibility for daily work from home.
  • Company pays a portion of the individual health care premium.
  • Option to participate in a company-sponsored 401(k).
  • Training and education support.
  • Professional development access, including a third-party professional coach for all employees.
  • Tuition reimbursement program.

Interested in this position?

Apply directly on the company website

Apply Now

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