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Senior Payment Support Manager

4 weeks ago
Anywhere
Full-time
Junior
Operations Specialist
Customer and Technical Support
CI/CD Confluence Git GitLab JIRA JSON PostgreSQL Postman REST API SQL XML
Apply Now
GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K
View All Jobs 16

Description

  • Intake, clarify, and prioritise configuration change requests from clients and internal teams.
  • Translate business constraints into executable configurations across payment methods and MIDs.
  • Configure and maintain payment methods, acquirer connections, and MIDs in Back Office.
  • Plan and execute end-to-end validation, including request/response mapping, callbacks, and reconciliation checks.
  • Coordinate production launches across Engineering, SRE, Compliance, and Support to ensure readiness.
  • Provide L3 support, investigate incidents, and resolve configuration-related issues.
  • Analyse logs and transactions using observability tools to ensure configuration stability.
  • Define monitoring dashboards and alerts for approval rates, errors, and provider performance.
  • Maintain documentation and workflows, and act as the subject-matter expert for Payment Gateway configuration.

Requirements

  • Minimum 2+ years of experience in payment integration configurations or similar roles.
  • Experience in configurations, QA, or Business Analysis within payments or fintech.
  • Strong understanding of JSON and XML, with the ability to configure payloads and provider schemas.
  • Hands-on experience with REST clients and API contract validation.
  • Working knowledge of SQL/PostgreSQL for data validation and diagnostics.
  • Experience with webhooks/callback verification and troubleshooting.
  • Experience with Git/GitLab for configuration versioning and change control.
  • Basic understanding of CI/CD processes.
  • Solid understanding of payment flows, including authorization, capture, settlement, refund, and void.
  • Knowledge of 3DS/SCA flows and MID management.
  • Awareness of compliance and risk controls such as KYC, AML, and fraud rules.
  • Practical experience with Postman or similar REST tools, JIRA, Confluence, manual testing, and log analysis tools.
  • Strong sense of ownership, ability to manage multiple tasks, and understanding of SDLC processes.
  • Experience in the iGaming industry is a plus.

Benefits

  • Annual Benefits Cafeteria budget that can be allocated to sports, medical, mental health, home office, or languages.
  • Paid maternity/paternity leave plus a monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, and emergency time off.
  • Remote-first work setup with tech support and coworking compensation.
  • Team events including online, offline, and offsite gatherings.
  • Internal courses and growth programs to support learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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