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Operations Account Manager

4 weeks, 2 days ago
Anywhere
Full-time
Junior
Account Manager
Sales and Business Development
Confluence CRM JIRA
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GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K
View All Jobs 22

Description

  • Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
  • Act as the primary escalation point for operational issues and drive rapid resolution and post-incident communication.
  • Build trust with key client stakeholders to support long-term retention and account health.
  • Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams.
  • Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
  • Document operational processes and track product feature requests while maintaining stakeholder visibility.
  • Identify friction in the client lifecycle and propose automation or workflow improvements.
  • Introduce new platform features, upgrades, and product capabilities to clients and gather structured feedback.
  • Manage contract renewals, track compliance requirements, and ensure delivery against contractual terms.

Requirements

  • 2-3 years of experience in account management or project delivery.
  • At least 1 year of direct experience in iGaming.
  • Experience in roles such as Project Manager, Technical Account Manager, or Client Delivery Manager.
  • Advanced English language skills.
  • Fluency in Ukrainian or Russian.
  • Hands-on experience with Jira, Confluence, Miro, and SDLC workflows.
  • Fundamental understanding of web services, APIs, and technical integrations.
  • Exposure to entry-level commercial discussions or contract renewal negotiations.
  • Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools.
  • Strong communication skills for escalations and cross-functional alignment.
  • Ability to manage operational priorities independently with minimal supervision.

Benefits

  • Annual Benefits Cafeteria budget for Sports, Medical, Mental health, Home office, or Languages.
  • Paid maternity/paternity leave.
  • Monthly childcare allowance.
  • 20+ vacation days.
  • Unlimited sick leave and emergency time off.
  • Remote-first work with tech support and coworking compensation.
  • Team events online, offline, and offsite.
  • Internal courses and growth programs.

Interested in this position?

Apply directly on the company website

Apply Now

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