RemoteLeaf Logo
Log in Sign up

Middle L1 Technical Support Specialist

1 hour, 51 minutes ago
Anywhere
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
HTTP JIRA REST API
Apply Now
GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K
View All Jobs 17

Description

  • Investigate and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
  • Replicate reported issues to identify root causes across APIs, client-server interactions, and integration layers.
  • Validate L2/L3 fixes through testing before closing client tickets.
  • Coordinate L1 incident response, including incident calls, technical timelines, and public status updates.
  • Monitor platform alerts and triage anomalies to prevent SLA breaches.
  • Manage the support backlog, client follow-ups, and delay notifications.
  • Translate technical root causes into clear updates for clients and non-technical stakeholders.
  • Coach Junior Specialists on investigations, log analysis, and ticket routing.
  • Escalate fully documented edge cases to L2/L3 engineering teams with diagnostic details.

Requirements

  • 1+ year of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in B2B SaaS or high-load digital environments.
  • Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.
  • Practical knowledge of Jira/JSM, Zendesk, or ServiceNow and L1–L3 incident workflows.
  • Experience coordinating critical incidents, including response calls, timeline tracking, and client communications.
  • Availability for a full-time 24/7 rotating shift schedule, including nights, weekends, and holidays.
  • B1–B2+ English proficiency and fluent Ukrainian or Russian.
  • Experience in iGaming, fintech, or payment processing is preferred.
  • Basic understanding of APIs and HTTP request/response payloads is preferred.
  • Experience with incident response tools such as Statuspage is preferred.

Benefits

  • Annual benefits cafeteria budget for sports, medical care, mental health, home office, and language learning.
  • Paid maternity and paternity leave plus a monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, and emergency time off.
  • Remote-first work, technical support, and coworking compensation.
  • Online, offline, and offsite team events.
  • Internal courses and professional growth programs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

TrueML

Technical Support Engineer II

TrueML 51-250 Internet Software & Services

TrueML is seeking a Platform Enablement Engineer II to bridge client-facing teams and Engineering by independently investigating complex platform issues, driving resolution, and improving operational support for its financial software products.

Mexico Costa Rica Dominican Republic Full-time Mid Level Technical Support Engineer
$44k-$56k
AWS Datadog Generative AI JSON Machine Learning Postman SQL
1 hour, 36 minutes ago
JumpCloud

Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico

JumpCloud 251-1K Internet Software & Services

JumpCloud is hiring a remote Customer Support Engineer–Tier 1 to provide technical support, troubleshoot customer issues, and coordinate with internal teams to resolve high-priority problems across its SaaS platform.

Mexico Full-time Junior Technical Support Engineer
CentOS Debian Linux macOS REST API RHEL Ubuntu
1 hour, 36 minutes ago
e

Customer Support Engineer

emnify 51-200 IoT software, telecommunications, SaaS, cloud connectivity

Customer Support Engineer at emnify, a global IoT connectivity platform, will resolve business customer connectivity issues while supporting live network monitoring and incident response across a remote 24/7 operations team.

Philippines Junior Technical Support Engineer
1 hour, 36 minutes ago
Bluesight

Technical Support Engineer - PrivacyPro

Bluesight 51-250 Pharmaceuticals

Bluesight is seeking a Support Engineer to resolve technical and network issues for customers and internal users while supporting SaaS implementations across hospital IT and pharmacy environments.

United States Full-time Mid Level Technical Support Engineer
$62k-$73k
MongoDB SQL
1 hour, 36 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers