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1103-Customer Success Manager (PPC Advertising)

2 hours, 26 minutes ago
Latin America
Contract
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Digital Marketing Google Ads
Apply Now
GoFasti

GoFasti

GoFasti: A premier staffing service in Latin America, connecting growing companies with top-tier remote software engineers and designers. Expertise, compliance, and efficiency at your fingertips.

Internet Software & Services
51-250
Founded 2021
View All Jobs 6

Description

  • Serve as the primary point of contact for assigned clients.
  • Lead recurring calls with franchisors and franchisees to review campaign performance, goals, and opportunities.
  • Present PPC performance reports and insights to non-technical stakeholders.
  • Build and maintain strong client relationships to support satisfaction and retention.
  • Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
  • Identify and escalate account concerns such as wasted spend, intent mismatches, conversion tracking issues, and performance risks.
  • Coordinate with internal teams to keep client expectations and campaign strategies aligned.
  • Document client meetings, action items, and account updates in the CRM.
  • Ensure timely follow-up on client requests and maintain a high level of customer service.

Requirements

  • 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
  • 1+ year of hands-on experience with Google Ads campaigns.
  • Strong understanding of match types, Performance Max campaigns, negative keywords, conversion tracking, and PPC performance metrics and optimization principles.
  • Experience managing client relationships and leading client-facing meetings.
  • Ability to present campaign performance and recommendations to non-technical stakeholders.
  • Strong ability to explain technical advertising concepts in a clear and accessible way.
  • Excellent organizational, communication, and problem-solving skills.
  • Proactive mindset with the ability to identify issues before they impact client satisfaction.
  • Native-level English communication skills, both written and verbal.
  • Experience working with franchise or multi-location businesses (plus).
  • Experience in a digital marketing agency environment (plus).
  • Familiarity with CRM platforms and customer success best practices (plus).

Benefits

  • Salary range of USD $2,000-$2,500 per month, depending on seniority and skillset.
  • Independent contractor arrangement through a payroll platform.
  • Fully remote work arrangement.
  • Opportunity to work with a client based in an international remote talent model.

Interested in this position?

Apply directly on the company website

Apply Now

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