Czech Speaking Customer Experts for Canon - Work In Athens, Greece

3 hours, 44 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Resolve technical and product-related inquiries from Canon customers.
  • Provide professional, empathetic support in Czech through customer interactions.
  • Record customer interactions accurately in internal CRM systems.
  • Identify customer journey improvements and proactively address common product challenges.
  • Collaborate with cross-functional teams to maintain consistent brand service standards.
  • Stay current on Canon products, specifications, and software features.
  • Meet individual and team KPIs for the Athens-based project.

Requirements

  • Native or fluent spoken and written Czech is mandatory.
  • Strong English proficiency for internal communication and training.
  • Valid EU passport or valid work permit for Greece.
  • Passion for technology and customer support.
  • Excellent problem-solving skills and a proactive, customer-centric approach.

Benefits

  • Competitive monthly salary.
  • Fully paid training programs.
  • Comprehensive health insurance.
  • Fully paid relocation package including flight, transfer, and hotel.
  • Monthly performance bonus.
  • 13th and 14th salaries each year.
  • Networking events and career development pathways.

Interested in this position?

Apply directly on the company website

Apply Now

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