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Head of Operations

1 month, 3 weeks ago
United Kingdom
Full-time
Lead
Operations Manager
Operations
HubSpot Linear Notion
Apply Now
gocertify

gocertify

gocertify.me offers retailer-first verification tools for targeted user groups, providing exclusive discounts and full control over offers and shopper data for CRM growth.

Internet Software & Services
11-50
View All Jobs 3

Description

  • Own and improve the company operating rhythm, including SLT cadence, all-hands, quarterly planning, and quarterly reviews.
  • Lead cross-functional operational projects, turning unclear problems into practical plans, owners, timelines, and decisions.
  • Strengthen operational foundations across finance, compliance, support, and internal systems.
  • Get close to existing processes, identify friction points, design better solutions, build and test them, and iterate until they work in practice.
  • Improve tooling, documentation, access management, and new-starter setup to reduce manual work and ambiguity.
  • Use automation, AI, and modern tools to create practical operating leverage and remove friction.
  • Line manage and support the People Lead, Senior Ops Manager, and Finance Manager.
  • Keep People, Ops, compliance, finance support, and other core work aligned to company priorities.
  • Use data and operational context to support better business decisions.
  • Help the Founder and leadership team spend less time on day-to-day operational follow-up.

Requirements

  • Experience as a Head of Ops, Business Operations Lead, Chief of Staff, BizOps lead, Strategy and Operations lead, or broad generalist operator in a small fast-moving business.
  • Strong ownership and follow-through in ambiguous environments.
  • Sound judgment and comfort making trade-offs with incomplete information.
  • Breadth across multiple operational areas rather than a narrow specialist profile.
  • Systems thinking with evidence of building workflows people actually use.
  • A hands-on approach to improving existing processes and making them clearer, faster, and more reliable.
  • Commercial awareness and comfort working with business numbers.
  • Cross-functional credibility and the ability to move work through others.
  • Pace, pragmatism, and good judgment on what is worth building properly versus solving simply.
  • Comfort using tools such as Airtable, Make, OpenAI, Claude, or similar to build practical operating improvements.

Benefits

  • Salary of £75,000 to £80,000.
  • Meaningful EMI share options.
  • 25 days annual leave plus UK bank holidays.
  • Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents.
  • Enhanced sick pay.
  • Work-from-home budget.
  • MacBook or equivalent laptop.
  • Flexible remote work in many countries around core hours of 10am-4pm UK time.
  • Unlimited access to coworking spaces in 48+ countries through Hubble.
  • Access to Gocertify offers.

Interested in this position?

Apply directly on the company website

Apply Now

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