Medical Virtual Assistant | PHRN

1 month, 2 weeks ago
Contract
Junior
Customer and Technical Support

Global Medical Virtual Assistants (GMVA)

Remote healthcare staffing and outsourcing company that provides medical virtual assistants for medical practices and hospital systems, including support for scheduling, patient follow-ups, insurance verification, prior authorizations, billing, revenue cycle management, credentialing, EMR/EHR data entry, front-desk operations, clinic administration, and back-office support.

Outsourcing and offshoring consulting
501-1000
Founded 2019

Description

  • Manage inbound and outbound calls with patients, providers, and health insurance companies regarding inquiries, appointments, and data verification.
  • Maintain professional phone etiquette and serve as a primary liaison between patients and medical professionals.
  • Obtain medical history by navigating multiple electronic medical records systems, including Cerner, Epic, AthenaNet/AthenaHealth, and NextGen.
  • Verify healthcare insurance coverage and eligibility.
  • Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping.
  • Handle health promotion, care plan explanations, admissions, new patient intake, and front-desk triage.
  • Strictly follow HIPAA policies and compliance requirements.

Requirements

  • Must be a registered nurse.
  • 1-2 years of experience in a medical-related background.
  • Excellent verbal and written English communication skills.
  • Familiarity with medical terminology.
  • A healthcare-related degree is highly preferred.
  • Intermediate skills with Google Workspace and/or Microsoft Office.
  • HIPAA certification is a plus.
  • Strong attention to detail and organizational skills.
  • Computer-savvy and impartial.
  • Open to working night shifts.
  • Primary system: Intel Core i5-6000 (6th Gen) or AMD Ryzen 5 or higher, 8 GB RAM, Windows 11 64-bit or macOS Ventura, USB noise-cancelling headset, and a camera with clear video output.
  • Backup system option: same or similar computer specifications with USB noise-cancelling headset, or a UPS capable of powering the workstation for at least 3 hours (typically 240Wh or higher).
  • Primary internet connection: DSL/Fiber with at least 100 Mbps contracted speed.
  • Backup internet connection: at least 20 Mbps via cellular or wired connection.
  • Recommended system: Intel Core i7/i9/Core Ultra or AMD Ryzen 7 or higher, 16 GB RAM, Windows 11 64-bit or macOS Tahoe, USB noise-cancelling headset, and clear video camera.
  • Recommended primary internet connection: DSL/Fiber with at least 500 Mbps contracted speed.
  • Recommended backup internet connection: at least 20 Mbps via cellular or wired connection.

Benefits

  • Starting rate of $800 USD per month.
  • Independent contractor employment type.
  • Free training.
  • Paid time off.
  • HMO coverage.
  • Optical rewards.
  • Performance-based increase.
  • Permanent work-from-home arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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