Associate, Service - Global FS

59 minutes ago
Full-time
Junior
Customer and Technical Support
GLG

GLG

GLG is the world's largest insight network connecting decision makers with experts to provide actionable insights for smarter decisions. Their expert network offers perspectives on IT, business, Generative AI, and more, helping professionals navigate c...

Professional Services
5K-10K
Founded 1998

Description

  • Engage with clients to build relationships and deliver tailored support and custom solutions.
  • Own client projects end-to-end, including scoping, expert search or recruitment, and delivery of outcomes.
  • Work directly with leading professionals and experts to connect clients to the insight they need.
  • Collaborate with colleagues, managers, and internal stakeholders to maximize commercial outcomes and retention.
  • Uphold GLG’s compliance framework and company values.
  • Contribute to revenue growth and broader commercial success across regional and global teams.
  • Manage multiple priorities while providing responsive, high-quality client service.

Requirements

  • Bachelor's degree or higher required.
  • 1-3 years of work experience in client-facing, sales, or account management roles.
  • Strong critical thinking and creative problem-solving skills.
  • Excellent communication and interpersonal skills, including comfort with phone-based outreach.
  • Ability to work independently and collaboratively in a fast-paced, changing environment.
  • Receptive to close coaching and feedback.
  • Ability to multitask, prioritize effectively, and maintain attention to detail.
  • Hustle, tenacity, and a strong drive to delight clients.
  • Appreciation for data and comfort with numbers.
  • Flexibility to work early morning, evening, or night shifts in a 24/5 model, with 9-hour shifts.

Interested in this position?

Apply directly on the company website

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