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Senior Customer Success Manager, DACH

5 days, 15 hours ago
Germany
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CI/CD DevSecOps Git GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 179

Description

  • Build and maintain trusted advisor relationships with assigned customers to drive adoption, measurable outcomes, and long-term satisfaction.
  • Provide expert guidance on deployment, operational best practices, and establishing a GitLab Center of Excellence.
  • Lead and participate in customer workshops across the software development lifecycle.
  • Track customer progress against KPIs and share insights with internal stakeholders and customer sponsors or executives.
  • Translate product usage data into clear, actionable recommendations that support adoption and expansion.
  • Manage regular customer touchpoints aligned to service level agreements and adjust strategic plans as needed.
  • Collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues and align customer success plans.
  • Share customer feedback and help connect customer goals with GitLab capabilities.

Requirements

  • Experience in a customer-facing post-sales role focused on adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related customer engagement function.
  • Excellent communication skills in both German and English.
  • Ability to discuss Git, common branching strategies, and version control workflows.
  • Knowledge of the software development lifecycle, including development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Ability to translate product usage data and technical details into actionable insights for technical and executive audiences.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide operational change.
  • Openness to learning and transferable experience from adjacent roles or industries.
  • Experience working with distributed or remote teams is preferred.

Benefits

  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote, globally distributed working environment.

Interested in this position?

Apply directly on the company website

Apply Now

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