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Renewals Manager, Public Sector

2 hours, 53 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM DevSecOps GitLab Salesforce
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 179

Description

  • Own the full renewal cycle for a high-volume portfolio of US Public Sector accounts, from early engagement through quoting, negotiation, procurement, and booking.
  • Manage renewal quotes, order forms, and amendments in line with GitLab policies and public sector procurement requirements.
  • Maintain accurate pipeline and forecast data in Salesforce, including stages, close dates, amounts, and risk status.
  • Assess adoption signals, usage trends, and customer context to identify renewal risk early and build mitigation plans with account teams and customer success partners.
  • Coordinate customer check-ins focused on realized value, deployment health, and upcoming renewal milestones.
  • Identify opportunities for expansion, cross-sell, professional services, training, and consolidation within the book of business.
  • Work cross-functionally with Account Executives, Customer Success Managers, Solution Architects, Professional Services, distributors, and channel partners to advance renewals and growth opportunities.
  • Support customers navigating contracting vehicles, FedRAMP considerations, and other public sector compliance requirements.

Requirements

  • Experience owning renewals, account management, or customer success motions for complex SaaS accounts in a customer-facing B2B environment.
  • Experience working through a distributor or channel partner ecosystem and managing partner-led transaction complexity.
  • Familiarity with the US Public Sector, including Federal, State, Local, or Education buying processes and compliance-related requirements.
  • Excellent organizational skills with the ability to manage many concurrent opportunities, stakeholders, and deadlines accurately.
  • Proficiency using Salesforce or a similar CRM platform for pipeline management, forecasting, and activity tracking.
  • Working knowledge of contract renewal processes and tools such as CPQ tools, subscription management systems, or billing platforms.
  • Clear written and verbal communication skills for customers, partners, and internal stakeholders, including executive audiences.
  • A self-directed, team-oriented approach with the ability to work effectively in a fully remote, asynchronous environment.
  • Experience with FedRAMP considerations and relevant contracting vehicles is preferred.
  • Experience supporting expansion, cross-sell, or services opportunities is preferred.

Benefits

  • United States base salary range of $59,500 to $105,000 USD.
  • Sales roles are eligible for incentive pay targeted at up to 100% of the offered base salary.
  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.

Interested in this position?

Apply directly on the company website

Apply Now

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