GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services

Information Technology

1K-5K (1630)

Founded 2014

192 open positions

Links

View All Jobs

Customer Success Engineer - Japan

2 hours, 26 minutes ago

Japan

Full-time

Junior

Customer Success

Customer and Technical Support

Agile CI/CD DevSecOps GitLab

Apply Now

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services

1K-5K

Founded 2014

View All Jobs 192

Description

Provide technical consultancy and solution guidance through Zoom and written channels to help customers solve issues and implement GitLab solutions.
Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
Deliver architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to improve implementations.
Partner with Account Executives and Renewals Managers to align technical recommendations with customer objectives and account plans.
Plan and lead customer workshops, demos, and enablement sessions that support confident adoption and measurable outcomes.
Maintain deep knowledge of GitLab capabilities and related DevSecOps tooling, staying current on new product features and patterns.
Improve documentation and create enablement content, such as tutorials or technical resources, to scale knowledge sharing.
Mentor team members and customers through complex technical challenges to build technical competency.
Manage multiple customer engagements in parallel while communicating status, risks, and next steps clearly.

Requirements

Experience providing technical consultancy and solution guidance through video calls and written channels.
Familiarity with DevSecOps workflows across source code management, CI/CD, security, and Agile planning.
Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience.
Strong communication and collaboration skills with the ability to explain complex technical topics clearly.
Ability to lead or support workshops, demos, and enablement sessions.
Ability to manage multiple priorities in a remote, asynchronous environment.
Interest in supporting customers across APJ and adapting to different cultures, work styles, and technical maturity levels.
Experience with DevSecOps tooling and GitLab capabilities, with breadth expected to grow over time.

Benefits

Flexible Paid Time Off.
Equity Compensation and Employee Stock Purchase Plan.
Growth and Development Fund.
Parental leave.
Home office support.
Benefits to support health, finances, and well-being.
Team Member Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Service Specialist

FOCUS PARTNERS 1-10 Professional Services

Focus Partners Wealth is hiring a Boston-based Client Service Specialist to provide operational and client service support to Wealth Advisors and clients in a collaborative financial planning environment.

United States Full-time Mid Level Customer Success

$70k-$72k

Salesforce

33 minutes ago

Apply

33 minutes ago

Partner Support Specialist

Xometry 251-1K Industrial Conglomerates

Xometry is hiring a Partner Support Specialist to support global manufacturers and suppliers by managing partner relationships, resolving service needs, and improving the partner experience across the lifecycle.

Philippines Full-time Junior Customer Success Customer Support

Amplitude ERP SQL Tableau

1 hour, 3 minutes ago

Apply

1 hour, 3 minutes ago