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Partner Support Specialist

1 hour, 25 minutes ago
Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
Amplitude ERP SQL Tableau
Apply Now
Xometry

Xometry

Xometry is a top AI-enabled marketplace for on-demand manufacturing, providing CNC machining, 3D printing, and more. Fast lead times and high-quality custom parts for engineers and designers worldwide.

Industrial Conglomerates
251-1K
Founded 2013
View All Jobs 86

Description

  • Establish trusted advisor and advocate relationships with new partners during onboarding.
  • Own partner relationships across a large portfolio of accounts throughout the partner lifecycle.
  • Lead partner meetings and communications virtually and in person.
  • Maintain collaborative partnerships and provide coaching when partner KPIs are not being met.
  • Share best practices based on Xometry and industry trends.
  • Interpret partner insights and relay feedback to influence product changes and the strategic roadmap.
  • Respond to Zendesk tickets in accordance with service-level expectations.
  • Receive, document, and act on partner service escalations.
  • Create SOPs and supporting documentation to standardize service processes.
  • Act as a liaison between internal teams to ensure partner needs are met.

Requirements

  • Strong fluency with Word, PowerPoint, and Excel.
  • Superior written and verbal communication skills with the ability to convey empathy, urgency, and ownership.
  • Best-in-class service skills.
  • Ability to quickly adapt to change in a fast-evolving environment with shifting procedures and expectations.
  • Excellent project management and time management skills.
  • Experience analyzing data and trends.
  • Supply chain background is preferred.
  • Experience using an ERP system is preferred.
  • Basic scripting skills, such as SQL, are preferred.
  • Experience with data visualization tools such as Tableau and Amplitude is preferred.
  • Experience with collaboration software such as Airtable is preferred.

Benefits

  • Remote work option (#LI-Remote).
  • Equal opportunity employer consideration for all applicants.
  • Participation in E-Verify for U.S.-based roles after a job offer is accepted.

Interested in this position?

Apply directly on the company website

Apply Now

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