Managed Services Analyst II

1 week ago
Full-time
Junior
Customer and Technical Support
GHX

GHX

GHX is a healthcare supply chain management company that automates processes, reduces costs, and improves visibility in healthcare supply chains.

Professional Services
1K-5K
Founded 2000
$9M raised

Description

  • Serve as the operational point of contact between customers and internal service delivery teams.
  • Build dashboards that track account health, service utilization, and operational metrics for delivery managers.
  • Provide phone and email support to external customers by answering questions, resolving issues, and educating customers when needed.
  • Manage daily workflows to meet KPI and QA targets and document all work and customer interactions accurately.
  • Identify and escalate repetitive issues and resolve escalations as required.
  • Maintain and contribute to team reference materials.
  • Train and mentor Managed Services Analyst I team members on customer communication and engagement standards.
  • Support adoption of GHX recommended practices through daily customer interactions.

Requirements

  • High school diploma or equivalent with 1-2 years of experience.
  • Technical knowledge of software products.
  • Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint.
  • Experience working in a team-oriented environment.
  • Ability to work 8am-5pm Eastern Standard Time, Monday-Friday.
  • Ability and willingness to travel up to 15% annually.
  • Ability to recognize problems, gather information, and escalate to leadership when necessary.
  • Strong customer support, verbal, written, and presentation skills.
  • Ability to regularly meet or exceed KPI and QA standards.
  • Salesforce or other CRM experience preferred.

Benefits

  • Estimated hourly compensation of $19.71 - $24.50.
  • Health, vision, and dental insurance.
  • Accident and life insurance.
  • 401(k) matching.
  • Paid time off.
  • Education reimbursement.

Interested in this position?

Apply directly on the company website

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