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Customer Care Advisor - German Speaking

1 week, 1 day ago
United Kingdom
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
HeliosX

HeliosX

HeliosX is a leading health tech company dedicated to improving healthcare quality, accessibility, and affordability worldwide. With a vertically integrated network of clinicians and pharmacies, we serve over 467 million people in 9 countries. Our bran...

Health Care Providers & Services
51-250
Founded 2013
View All Jobs

Description

  • Support patients via email, phone, live chat/messaging, and social media.
  • Work with Responsible Pharmacists and clinicians to ensure clinical care and patient safety are maintained.
  • Deliver prompt service while meeting ticket, call, and chat volume targets with high attention to detail.
  • Achieve agreed customer satisfaction (CSAT) targets across all interaction channels.
  • Follow schedules and rota requirements to meet agreed performance targets.
  • Collaborate with clinical, social, and pharmacy dispensing teams to resolve customer issues.
  • Collect customer feedback and share insights with senior agents and team leads.
  • Handle patient requests in a timely manner and escalate root-cause issues when needed.
  • Support new hire training when required.
  • Use templates and apply guidance from senior agents and the team lead when making decisions.

Requirements

  • German native speaker with high proficiency in English.
  • Minimum 2 years of experience in an online customer service environment.
  • Experience handling multi-channel customer support, including email, chat, and phone.
  • Experience using cloud-based platforms such as Zendesk.
  • Strong computer literacy.
  • Pharmacy or skincare knowledge/experience is desirable.

Benefits

  • 25 days holiday plus UK Bank Holidays, excluding two per year.
  • Private health insurance with additional dental and eye care cover.
  • Pension scheme.
  • Enhanced parental leave.
  • Cycle-to-work scheme and electric car scheme.
  • Free Dermatica and MedExpress products every month, plus family discounts.
  • Home office allowance.
  • Headspace subscription, discounted gym memberships, and a learning and development budget, plus Audible subscription.

Interested in this position?

Apply directly on the company website

Apply Now

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