Service Desk Analyst

2 hours, 59 minutes ago
Full-time
Junior
Customer and Technical Support
Mercer Advisors

Mercer Advisors

Mercer Advisors provides comprehensive wealth management services, including financial planning, investment management, and family office solutions, aimed at simplifying and enhancing the financial lives of its clients through a holistic and customized...

Capital Markets
251-1K
Founded 1985

Description

  • Respond to user incidents and service requests and document all relevant information in the system of record.
  • Troubleshoot software, hardware, and connectivity issues and recommend or implement corrective solutions.
  • Review, resolve, and escalate tickets to the appropriate support teams as needed.
  • Onboard new hires by setting up computers, monitors, and related technology.
  • Assist with administration and enforcement of security policies.
  • Support basic infrastructure maintenance and internal inventory and asset management.
  • Keep the knowledge base and process documentation current.
  • Provide support during non-business hours as needed.

Requirements

  • Bachelor’s degree in technology or equivalent work experience.
  • 2+ years of progressive information technology experience.
  • Strong written and verbal communication skills.
  • Strong attention to detail in high-pressure situations.
  • Experience with Windows-based computer systems required.
  • Ability to troubleshoot common hardware and software issues.
  • Knowledge of popular SaaS applications preferred.
  • Experience with Office 365 Suite and Box preferred.
  • Ability to meet deadlines and adapt to changing priorities.
  • Willingness to work in a fast-paced, hands-on environment.

Benefits

  • Base pay range of $29–$33 USD per hour.
  • Eligible for incentive compensation through Mercer Advisors’ incentive programs.
  • Company-paid basic life and AD&D insurance.
  • Company-paid short-term and long-term disability insurance.
  • Medical, dental, vision, and HSA benefits, including company HSA contributions.
  • 14 company-paid holidays, including a full week off at Thanksgiving, plus generous paid time off.
  • Paid parental leave (8 weeks), family medical leave, and adoption assistance reimbursement.
  • 401(k) retirement plan with Traditional and Roth options, match, and after-tax contribution option.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Care Advisor - German Speaking

HeliosX 51-250 Health Care Providers & Services

HeliosX is hiring a German Speaking Customer Care Advisor to support patients across Germany and help deliver timely, safe, high-quality customer care as the company scales its digital healthcare services.

2 hours, 44 minutes ago

Patient Care Coordinator

Upstream Rehabilitation 251-1K Health Care Providers & Services

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Raytown, MO to support clinic operations and patient intake in an outpatient physical therapy setting.

2 hours, 59 minutes ago

Engagement Representative I

Patriot Software 51-250 Professional Services

Patriot Software is hiring a remote-first Engagement Representative to help prospective customers explore its accounting and payroll software and support them through early setup and relationship-building.

3 hours, 14 minutes ago

Automotive (Mechanical) Claims Adjuster

Protective Life 1K-5K Insurance

Protective is hiring an Automotive Claims Adjuster to manage a high volume of mechanical claims, support customers, and ensure claims are reviewed and processed accurately and efficiently.

3 hours, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers