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Service Desk Analyst

1 month ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Mercer Advisors

Mercer Advisors

Mercer Advisors provides comprehensive wealth management services, including financial planning, investment management, and family office solutions, aimed at simplifying and enhancing the financial lives of its clients through a holistic and customized...

Capital Markets
251-1K
Founded 1985
View All Jobs 21

Description

  • Respond to user incidents and service requests and document all relevant information in the system of record.
  • Troubleshoot software, hardware, and connectivity issues and recommend or implement corrective solutions.
  • Review, resolve, and escalate tickets to the appropriate support teams as needed.
  • Onboard new hires by setting up computers, monitors, and related technology.
  • Assist with administration and enforcement of security policies.
  • Support basic infrastructure maintenance and internal inventory and asset management.
  • Keep the knowledge base and process documentation current.
  • Provide support during non-business hours as needed.

Requirements

  • Bachelor’s degree in technology or equivalent work experience.
  • 2+ years of progressive information technology experience.
  • Strong written and verbal communication skills.
  • Strong attention to detail in high-pressure situations.
  • Experience with Windows-based computer systems required.
  • Ability to troubleshoot common hardware and software issues.
  • Knowledge of popular SaaS applications preferred.
  • Experience with Office 365 Suite and Box preferred.
  • Ability to meet deadlines and adapt to changing priorities.
  • Willingness to work in a fast-paced, hands-on environment.

Benefits

  • Base pay range of $29–$33 USD per hour.
  • Eligible for incentive compensation through Mercer Advisors’ incentive programs.
  • Company-paid basic life and AD&D insurance.
  • Company-paid short-term and long-term disability insurance.
  • Medical, dental, vision, and HSA benefits, including company HSA contributions.
  • 14 company-paid holidays, including a full week off at Thanksgiving, plus generous paid time off.
  • Paid parental leave (8 weeks), family medical leave, and adoption assistance reimbursement.
  • 401(k) retirement plan with Traditional and Roth options, match, and after-tax contribution option.

Interested in this position?

Apply directly on the company website

Apply Now

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