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Technical Account Manager

1 week ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Active Directory Encryption SQL SQL Server
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Genetec

Genetec

Genetec develops unified physical security software that integrates access control, video surveillance, and automatic license plate recognition into a single platform, serving enterprise and government organizations worldwide.

Professional Services
1K-5K
Founded 1997
View All Jobs 17

Description

  • Serve as the main technical point of contact and account owner for one customer account.
  • Support the full lifecycle of the customer’s Genetec systems, including deployment, migration, and upgrades.
  • Monitor support requests, troubleshoot recurring issues, and escalate problems to internal support teams as needed.
  • Conduct regular Quarterly Business Reviews with stakeholders to review priorities, usage, and issues.
  • Advise the customer on product features, upgrades, new products, and system optimization opportunities.
  • Identify and streamline product feature requests and provide recommendations for operational improvements.
  • Coordinate Statement of Work documentation based on review outcomes.
  • Partner with product, sales, executive leadership, and other Genetec teams to support customer success.
  • Maintain current functional and technical knowledge of the Genetec product line.
  • Provide product, technical, and business guidance to help the customer meet operational objectives.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Economics, Business Administration, or equivalent experience is preferred.
  • Minimum of 3 years of experience in Account Management, Project Management, or Field Engineering.
  • Ability to align client business requirements with product capabilities.
  • Strong analytical, troubleshooting, and detail-oriented problem-solving skills.
  • Excellent interpersonal skills and ability to build positive relationships with team members and customers.
  • Comfortable working with key stakeholders in sensitive situations.
  • Valid driver’s license and passport are required.
  • Ability to travel between Canada and the US up to 25% of the time.
  • Fluent in English, both verbal and written.
  • French proficiency is considered an important asset.
  • Knowledge of Genetec’s product ecosystem.
  • Experience deploying and troubleshooting security systems such as video surveillance and access control.
  • Strong administration and troubleshooting knowledge of Windows environments, including Active Directory, SQL, file sharing, IIS, clustering, GPO, and performance monitoring.
  • Strong knowledge of networking principles and IP protocols.
  • Experience configuring and troubleshooting networking equipment such as switches and routers.
  • Understanding of SAN, NAS, and iSCSI storage principles and best practices.
  • Database query and management skills.
  • Understanding of server virtualization concepts.
  • Experience with encryption and certificates.
  • MCSE, CCNA, SQL Server, VMware, or similar certifications are a plus.

Benefits

  • Attractive compensation package with 401K match.
  • Training tuition reimbursement program.
  • Flexible working schedule with work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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