Technical Account Manager

1 month ago
Full-time
Mid Level
Customer and Technical Support
Genetec

Genetec

Genetec develops unified physical security software that integrates access control, video surveillance, and automatic license plate recognition into a single platform, serving enterprise and government organizations worldwide.

Professional Services
1K-5K
Founded 1997

Description

  • Serve as the main technical point of contact and account owner for one customer account.
  • Support the full lifecycle of the customer’s Genetec systems, including deployment, migration, and upgrades.
  • Monitor support requests, troubleshoot recurring issues, and escalate problems to internal support teams as needed.
  • Conduct regular Quarterly Business Reviews with stakeholders to review priorities, usage, and issues.
  • Advise the customer on product features, upgrades, new products, and system optimization opportunities.
  • Identify and streamline product feature requests and provide recommendations for operational improvements.
  • Coordinate Statement of Work documentation based on review outcomes.
  • Partner with product, sales, executive leadership, and other Genetec teams to support customer success.
  • Maintain current functional and technical knowledge of the Genetec product line.
  • Provide product, technical, and business guidance to help the customer meet operational objectives.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Economics, Business Administration, or equivalent experience is preferred.
  • Minimum of 3 years of experience in Account Management, Project Management, or Field Engineering.
  • Ability to align client business requirements with product capabilities.
  • Strong analytical, troubleshooting, and detail-oriented problem-solving skills.
  • Excellent interpersonal skills and ability to build positive relationships with team members and customers.
  • Comfortable working with key stakeholders in sensitive situations.
  • Valid driver’s license and passport are required.
  • Ability to travel between Canada and the US up to 25% of the time.
  • Fluent in English, both verbal and written.
  • French proficiency is considered an important asset.
  • Knowledge of Genetec’s product ecosystem.
  • Experience deploying and troubleshooting security systems such as video surveillance and access control.
  • Strong administration and troubleshooting knowledge of Windows environments, including Active Directory, SQL, file sharing, IIS, clustering, GPO, and performance monitoring.
  • Strong knowledge of networking principles and IP protocols.
  • Experience configuring and troubleshooting networking equipment such as switches and routers.
  • Understanding of SAN, NAS, and iSCSI storage principles and best practices.
  • Database query and management skills.
  • Understanding of server virtualization concepts.
  • Experience with encryption and certificates.
  • MCSE, CCNA, SQL Server, VMware, or similar certifications are a plus.

Benefits

  • Attractive compensation package with 401K match.
  • Training tuition reimbursement program.
  • Flexible working schedule with work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Principal Technical Account Manager

Outreach 1K-5K Internet Software & Services

Outreach is seeking a Principal Technical Account Manager to lead strategic enterprise customer engagements and shape scalable customer-success, operational, and platform strategies across its Technical Account Management organization.

Microsoft Dynamics 365 REST API Salesforce TCP/IP Twilio
2 days, 9 hours ago

Forward Deployed Engineer

Figma 1K-5K Internet Software & Services

Figma is hiring a senior/staff Forward Deployed Engineer to embed with enterprise customers, solve complex product adoption challenges, and turn field insights into scalable product improvements.

CI/CD Design Systems Figma JavaScript LLM Python Storybook TypeScript
3 days, 9 hours ago

Senior Customer Engineer, East China

Cloudflare 1K-5K IT Services

Cloudflare is hiring a Customer Engineer in Beijing to serve as a trusted technical advisor, owning enterprise customer relationships from discovery through adoption, retention, and account expansion.

Cloudflare DNS JavaScript Python
6 days, 10 hours ago

Senior Pre- & Post-Sales Customer Engineer, Enterprise

Pendo.io 251-1K Internet Software & Services

Pendo is hiring a Senior Customer Engineer to support West Coast enterprise accounts across the full customer lifecycle, from pre-sales through implementation, adoption, expansion, and escalation.

Android CSS HTML JavaScript Machine Learning React Native REST API Swift
1 week ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers