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Technical Account Manager

2 months, 2 weeks ago
United States
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
Active Directory Encryption SQL SQL Server
Apply Now
Genetec

Genetec

Genetec develops unified physical security software that integrates access control, video surveillance, and automatic license plate recognition into a single platform, serving enterprise and government organizations worldwide.

Professional Services
1K-5K
Founded 1997
View All Jobs 16

Description

  • Serve as the main technical point of contact and account owner for one customer account.
  • Support the full lifecycle of the customer’s Genetec systems, including deployment, migration, and upgrades.
  • Monitor support requests, troubleshoot recurring issues, and escalate problems to internal support teams as needed.
  • Conduct regular Quarterly Business Reviews with stakeholders to review priorities, usage, and issues.
  • Advise the customer on product features, upgrades, new products, and system optimization opportunities.
  • Identify and streamline product feature requests and provide recommendations for operational improvements.
  • Coordinate Statement of Work documentation based on review outcomes.
  • Partner with product, sales, executive leadership, and other Genetec teams to support customer success.
  • Maintain current functional and technical knowledge of the Genetec product line.
  • Provide product, technical, and business guidance to help the customer meet operational objectives.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Economics, Business Administration, or equivalent experience is preferred.
  • Minimum of 3 years of experience in Account Management, Project Management, or Field Engineering.
  • Ability to align client business requirements with product capabilities.
  • Strong analytical, troubleshooting, and detail-oriented problem-solving skills.
  • Excellent interpersonal skills and ability to build positive relationships with team members and customers.
  • Comfortable working with key stakeholders in sensitive situations.
  • Valid driver’s license and passport are required.
  • Ability to travel between Canada and the US up to 25% of the time.
  • Fluent in English, both verbal and written.
  • French proficiency is considered an important asset.
  • Knowledge of Genetec’s product ecosystem.
  • Experience deploying and troubleshooting security systems such as video surveillance and access control.
  • Strong administration and troubleshooting knowledge of Windows environments, including Active Directory, SQL, file sharing, IIS, clustering, GPO, and performance monitoring.
  • Strong knowledge of networking principles and IP protocols.
  • Experience configuring and troubleshooting networking equipment such as switches and routers.
  • Understanding of SAN, NAS, and iSCSI storage principles and best practices.
  • Database query and management skills.
  • Understanding of server virtualization concepts.
  • Experience with encryption and certificates.
  • MCSE, CCNA, SQL Server, VMware, or similar certifications are a plus.

Benefits

  • Attractive compensation package with 401K match.
  • Training tuition reimbursement program.
  • Flexible working schedule with work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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