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Senior Production Support Engineer

2 weeks ago
United States
Full-time
Lead
Technical Support Engineer
Software Development
Blockchain Generative AI Java Python SQL
Apply Now
Galaxy

Galaxy

Galaxy is a leading financial services firm in digital assets and blockchain, providing a full range of solutions to institutions and clients worldwide.

Capital Markets
251-1K
Founded 2018
$505M raised
View All Jobs 25

Description

  • Own and lead front-line production support across cryptocurrency business lines, including client trading, lending, proprietary trading, trade settlement, and risk management.
  • Monitor system health and performance and resolve complex production issues to maintain uninterrupted operations.
  • Debug and troubleshoot complex applications written in Java and Python during incidents.
  • Lead incident response and provide technical leadership in high-priority production events.
  • Collaborate with development teams to implement fixes, enhancements, and long-term reliability improvements.
  • Proactively identify systemic issues and partner with developers to implement sustainable fixes.
  • Coordinate with global counterparts to deliver seamless follow-the-sun support.
  • Document and maintain support procedures, runbooks, and knowledge base articles.
  • Mentor junior engineers and promote operational excellence.
  • Automate processes to reduce manual effort and improve production support effectiveness.
  • Leverage AI tools and champion thoughtful AI adoption to improve productivity and output quality.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • 8+ years of experience in production support or engineering roles in crypto or finance.
  • Direct exposure to trading system internals, post-trade processing, or real-time risk engines.
  • Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
  • Experience with incident response, root cause analysis, and structured problem-solving in production environments.
  • Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders.
  • Detail-oriented mindset with a focus on accuracy and quality.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain strong client relationships and provide outstanding customer service.
  • Ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
  • Fluent in English.
  • Experience working with cryptocurrency or electronic trading platforms (bonus).
  • Experience collaborating with global counterparts across time zones (bonus).
  • Knowledge of blockchain technology and cryptocurrency protocols (bonus).
  • Relevant certifications in software development or IT support (bonus).

Benefits

  • Competitive base salary of $170,000–$200,000 USD.
  • Discretionary annual bonus and equity incentives.
  • Flexible Time Off, including unlimited paid vacation days.
  • 11 company-paid holidays and company-paid sick leave.
  • Company-paid health and protective benefits for employees, partners, and dependents.
  • 3% company 401(k) contribution.
  • Generous paid parental leave.
  • Free virtual coaching and counseling sessions through Headspace.
  • Opportunities to learn about the crypto industry.
  • Free daily snacks in-office.
  • Employee Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

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