Commercial Systems Specialist

1 hour, 27 minutes ago
Full-time
Junior
Customer and Technical Support
Future plc

Future plc

Future plc is a global leader in specialist media, providing over 240 brands in consumer technology, games, entertainment, music, and photography to a wide audience worldwide.

Internet Software & Services
1K-5K
Founded 1985

Description

  • Provide daily user support for Salesforce and Operative.One, including troubleshooting, permissions, configuration management, and issue resolution.
  • Serve as a system administrator for Commercial team environments by managing user access and maintaining system configurations.
  • Coordinate with global admin teams on system updates and enhancements.
  • Generate reports and dashboards in Salesforce and Operative.One.
  • Support data hygiene, validation, and accuracy across systems.
  • Help onboard new users and create training materials, process documentation, and training sessions.
  • Document current workflows, identify inefficiencies or gaps, and support process improvements.
  • Work closely with Sales, Planning, Client Success, Ad Ops, and Finance to align systems and processes with business needs.

Requirements

  • Bachelor’s degree.
  • 3+ years of experience in sales support, commercial operations, or systems coordination.
  • Experience in the adtech, media, or publishing industry preferred.
  • Hands-on experience with Salesforce or an equivalent CRM.
  • Hands-on experience with Operative.One or an equivalent OMS.
  • Strong Excel or Google Sheets skills.
  • Comfort working with incomplete or disparate data and performing quality checks.
  • Familiarity with commercial workflows such as data entry, order booking, or pipeline management.
  • Excellent problem-solving and communication skills with a detail-oriented, collaborative mindset.
  • Ability to translate between technical and non-technical stakeholders and interest in optimizing tools and processes.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) with company match.
  • Uncapped leave.
  • Bonus tied to company targets.
  • Referral rewards for bringing in new hires.
  • Well-being support through Colleague Assistant Programs.
  • Opportunity to purchase shares through the Share Incentive Plan.
  • Remote U.S.-based role with hiring in 37 states.
  • Expected salary range of $70,000–$80,000.

Interested in this position?

Apply directly on the company website

Apply Now

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