L3 Network Support Engineer (Remote - US Only)

4 hours, 4 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
FusionTek

FusionTek

FusionTek specializes in network security and IT services, offering secure cloud-based solutions for businesses in Seattle, Tampa, and Washington DC. They handle IT management so you can focus on your business.

IT Services
11-50
Founded 2007

Description

  • Serve as the senior technical escalation point for Level 1 and Level 2 help-desk technicians and resolve complex tickets.
  • Troubleshoot, configure, and manage routing, switching, LAN, and WAN environments across multiple client networks.
  • Diagnose and resolve high-level server, system, and network outages to minimize business disruption.
  • Assist with deploying, migrating, and upgrading client infrastructure, including firewalls, routers, switches, and cloud integrations.
  • Maintain detailed documentation for client networks, configurations, and standard operating procedures.
  • Mentor junior staff and support the development of the broader advanced support team.
  • Support data recovery efforts and disaster recovery scenarios during outages.
  • Collaborate with clients and internal teams to communicate technical issues clearly and effectively.

Requirements

  • 3–5+ years of hands-on networking and advanced IT support experience, ideally in an MSP environment.
  • Must reside in the Central or Pacific Time Zone and within the Continental United States.
  • CompTIA Network+ certification is required.
  • Cisco CCNA or equivalent is preferred, or must be earned within 6 months of hire.
  • Experience with routing and switching, LAN/WAN, VLANs, VPNs, and firewall management.
  • Experience with firewall platforms such as Fortinet, SonicWall, Cisco, or Meraki.
  • Experience with Datto Networking hardware, such as access points and switches, is a major advantage.
  • Hands-on experience with Datto BCDR, Veeam, or Barracuda is a strong plus.
  • Strong knowledge of Windows Server, Active Directory, Microsoft 365, and virtualization platforms such as VMware or Hyper-V.
  • Working knowledge of Microsoft Azure and/or AWS.
  • CompTIA Security+, Fortinet NSE4+, SonicWall SNSA, and Microsoft Azure Administrator (AZ-104) or Microsoft 365 Administrator Expert (MS-102) are desirable credentials.
  • Ability to work independently in a 100% remote environment with strong communication, time management, and written/verbal communication skills.

Benefits

  • Competitive salary of $85,000–$95,000 per year.
  • Quarterly bonus eligibility of up to 4% based on departmental KPIs and metrics.
  • 100% remote work across all 50 states, with Central or Pacific Time Zone required.
  • Medical, dental, and vision insurance coverage.
  • 401(k) plan with 4% company matching and immediate vesting.
  • Generous PTO, paid company holidays, dedicated birthday PTO, and an additional floating holiday.
  • Educational reimbursement for certification tests plus company-supplied training resources.
  • Salary increase after successfully completing approved certifications.
  • Monthly cell phone stipend.
  • Team culture with fun events and opportunities to connect with colleagues.

Interested in this position?

Apply directly on the company website

Apply Now

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