RemoteLeaf Logo
Log in Sign up

L3 Network Support Engineer (Remote - US Only)

4 hours, 4 minutes ago
United States
Full-time
Mid Level
Network Engineer
DevOps and Infrastructure
Active Directory AWS Azure Cisco Fortinet Windows Server
Apply Now
FusionTek

FusionTek

FusionTek specializes in network security and IT services, offering secure cloud-based solutions for businesses in Seattle, Tampa, and Washington DC. They handle IT management so you can focus on your business.

IT Services
11-50
Founded 2007
View All Jobs 6

Description

  • Serve as the senior technical escalation point for Level 1 and Level 2 help-desk technicians and resolve complex tickets.
  • Troubleshoot, configure, and manage routing, switching, LAN, and WAN environments across multiple client networks.
  • Diagnose and resolve high-level server, system, and network outages to minimize business disruption.
  • Assist with deploying, migrating, and upgrading client infrastructure, including firewalls, routers, switches, and cloud integrations.
  • Maintain detailed documentation for client networks, configurations, and standard operating procedures.
  • Mentor junior staff and support the development of the broader advanced support team.
  • Support data recovery efforts and disaster recovery scenarios during outages.
  • Collaborate with clients and internal teams to communicate technical issues clearly and effectively.

Requirements

  • 3–5+ years of hands-on networking and advanced IT support experience, ideally in an MSP environment.
  • Must reside in the Central or Pacific Time Zone and within the Continental United States.
  • CompTIA Network+ certification is required.
  • Cisco CCNA or equivalent is preferred, or must be earned within 6 months of hire.
  • Experience with routing and switching, LAN/WAN, VLANs, VPNs, and firewall management.
  • Experience with firewall platforms such as Fortinet, SonicWall, Cisco, or Meraki.
  • Experience with Datto Networking hardware, such as access points and switches, is a major advantage.
  • Hands-on experience with Datto BCDR, Veeam, or Barracuda is a strong plus.
  • Strong knowledge of Windows Server, Active Directory, Microsoft 365, and virtualization platforms such as VMware or Hyper-V.
  • Working knowledge of Microsoft Azure and/or AWS.
  • CompTIA Security+, Fortinet NSE4+, SonicWall SNSA, and Microsoft Azure Administrator (AZ-104) or Microsoft 365 Administrator Expert (MS-102) are desirable credentials.
  • Ability to work independently in a 100% remote environment with strong communication, time management, and written/verbal communication skills.

Benefits

  • Competitive salary of $85,000–$95,000 per year.
  • Quarterly bonus eligibility of up to 4% based on departmental KPIs and metrics.
  • 100% remote work across all 50 states, with Central or Pacific Time Zone required.
  • Medical, dental, and vision insurance coverage.
  • 401(k) plan with 4% company matching and immediate vesting.
  • Generous PTO, paid company holidays, dedicated birthday PTO, and an additional floating holiday.
  • Educational reimbursement for certification tests plus company-supplied training resources.
  • Salary increase after successfully completing approved certifications.
  • Monthly cell phone stipend.
  • Team culture with fun events and opportunities to connect with colleagues.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Workato

Technical Instructor

Workato 251-1K IT Services

Workato is hiring a Technical Instructor/Trainer to deliver and improve training programs for customers, partners, and internal teams across its integration platform.

United States Full-time Mid Level Technical Support Engineer Training Specialist
49 minutes ago
Anduril Industries

Senior Network Automation Engineer

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Senior Network Automation Engineer to build and operationalize automation for its multi-vendor network infrastructure and advance the team’s NetDevOps and Infrastructure-as-Code practices.

United States Full-time Senior DevOps Engineer Network Engineer
$146k-$194k
Ansible Bash CI/CD DHCP DNS Git Go Linux Pulumi Puppet Python SaltStack TCP/IP Terraform
2 hours, 27 minutes ago
Mercier Consultancy

German Speaking iRobot Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a German Speaking iRobot Support Specialist in Sofia to provide customer support for iRobot products and help deliver a strong customer experience.

Bulgaria Full-time Junior Technical Support Engineer
CRM
2 hours, 44 minutes ago
Enroute

MCP Solutions Architect

Enroute 51-250 Internet Software & Services

Enroute is seeking an MCP Solutions Architect to support client AI integrations, resolve technical issues, and act as the liaison between customer engineering teams and the internal AI engineering team.

Mexico Full-time Mid Level Solutions Architect Technical Support Engineer
AWS Azure Docker Elasticsearch FastAPI GCP LLM Python Snowflake SQL
2 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers