Dutch Speaking Customer Agent For Netflix - Work In Greece - Paid Relocation

6 hours, 28 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide prompt, professional, and empathetic support to Dutch-speaking Netflix subscribers via phone, email, and live chat.
  • Assist customers with account management questions, including subscription plans, billing issues, payment methods, and profile settings.
  • Troubleshoot technical issues related to streaming quality, device compatibility, app performance, and content playback.
  • Guide customers through Netflix platform features and functionality so they can get the most value from their subscription.
  • Accurately log customer interactions and resolutions in the internal CRM system.
  • Escalate complex or unresolved technical and billing issues to specialist teams.
  • Stay current on Netflix content releases, platform updates, and service changes.
  • Meet or exceed performance targets such as customer satisfaction, response times, and first-contact resolution.

Requirements

  • Native or fluent Dutch language skills, both spoken and written, are essential.
  • A valid EU passport or EU citizenship is mandatory.
  • Good working knowledge of English for internal communication and team collaboration.
  • Previous experience in customer service, technical support, or a client-facing role is a strong advantage.
  • Experience in streaming platforms or digital media is preferred.
  • Comfort working with digital tools, CRM platforms, and consumer technology troubleshooting.
  • Strong communication skills with a customer-first mindset.
  • Ability to remain calm under pressure and deliver exceptional service.

Benefits

  • Competitive monthly salary based on skills and experience.
  • Fully paid professional training.
  • Comprehensive health insurance coverage.
  • Fully paid relocation package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival.
  • Monthly performance bonus.
  • 13th and 14th salary paid annually.
  • Remote work arrangement within Greece with flexibility and work-life balance.
  • Vibrant multicultural team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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