Associate Account Manager (Montreal)

2 months, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Fresha

Fresha

Fresha is the top-rated global booking platform for Beauty and Wellness, connecting consumers with local businesses for online bookings, payments, and business management solutions.

Diversified Consumer Services
251-1K
Founded 2015
$185M raised

Description

  • Build long-term relationships with partners through regular meetings and ongoing account management.
  • Drive revenue growth across the portfolio by improving monetization, upsell, and retention.
  • Educate partners on the full value of Fresha to support commercial expansion.
  • Analyze account-level reports and create plans to grow revenue from existing accounts.
  • Maintain a consistent contact strategy to reduce churn and keep partners engaged.
  • Collaborate with commercial, marketing, product, and internal support teams to ensure a seamless partner experience.
  • Own the partner journey from onboarding through long-term revenue generation.
  • Support the wider team as needed in a fast-paced, high-volume environment.

Requirements

  • 2+ years of experience in account management with a clear track record of revenue growth.
  • Experience owning the full sales cycle from onboarding through long-term revenue generation, ideally over 2–3 years.
  • Experience closing sales and generating incremental revenue in a high-volume SMB environment.
  • Proven ability to manage a large, diverse portfolio of accounts, ideally in SaaS.
  • Strong verbal and written communication skills in both English and French.
  • Ability to work autonomously and thrive in a fast-paced environment.
  • Team-oriented mindset and willingness to support the wider team when needed.
  • Experience selling multiple products at a time is a plus.
  • Experience using a CRM, preferably HubSpot, is a plus.

Benefits

  • 25 days of flexible leave.
  • Pension plan with up to 5.95% employer match.
  • RRSP with 3% matching employer contributions.
  • Fully covered health insurance.
  • Wellness products and services through Perkbox.
  • Free counseling support.

Interested in this position?

Apply directly on the company website

Apply Now

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