Customer Support Associate

4 days, 7 hours ago
Full-time
Junior
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Support customers through phone, email, and live chat.
  • Assist with ticket purchases, delivery, transfers, account access, payments, refunds, and event changes.
  • Investigate customer concerns using SeatGeek systems, policies, and internal resources.
  • Own customer issues and provide accurate, timely, and practical resolutions.
  • Document customer interactions and resolutions accurately.
  • Escalate issues requiring additional support through appropriate channels.
  • Meet customer satisfaction, quality, productivity, attendance, and schedule-adherence expectations.
  • Participate in training, coaching, quality reviews, and team meetings.
  • Follow customer-data, account-security, confidentiality, and information-security requirements.
  • Share recurring concerns and process gaps while collaborating with teammates and internal partners.

Requirements

  • At least 2 years of experience in customer support, customer service, contact-center operations, or another customer-facing role.
  • Strong spoken and written English.
  • Experience supporting customers by phone, email, or live chat; multi-channel experience preferred.
  • Customer-first approach with the ability to remain calm during difficult conversations.
  • Strong problem-solving, judgment, and escalation skills.
  • High attention to detail and accurate documentation skills.
  • Ability to learn new systems, policies, and workflows and manage multiple priorities.
  • Reliable, punctual, coachable, and willing to take ownership.
  • Collaborative approach to working with colleagues.
  • Reliable computer, high-speed primary and backup internet connections, headset, and quiet professional workspace.
  • Ability to meet SeatGeek and Frontier information-security and workspace requirements.
  • Availability for a full-time, two-week training program beginning October 19, 2026, and production start expected November 2, 2026.

Benefits

  • $700 monthly compensation.
  • Full-time remote work from the Philippines.
  • Schedule of 8 AM–5 PM EST, five working days per week with two consecutive days off.
  • Two-week full-time training program covering the platform, policies, systems, and support workflows.
  • Opportunity to support sports, concert, theater, and other live entertainment experiences.
  • Opportunity to help shape a new team and gain experience with a live-events technology platform.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Care Specialist - Inbound Phone Support (Remote in North Carolina)

HONK 51-250 Road & Rail

HONK is hiring full-time, remote Customer Care Specialists in North Carolina to provide phone-based roadside assistance and coordinate timely solutions for customers through its digital service platform.

7 hours, 35 minutes ago

Customer Service Representative (Mandarin Bilingual) | 20704

Wing Assistant 51-250 Professional Services

Wing is hiring a remote Customer Service Representative to support English- and Mandarin-speaking customers with inquiries, orders, invoicing, approvals, and scheduling for client operations.

8 hours, 5 minutes ago

Customer Care Specialist - Inbound Phone Support (Remote in Georgia)

HONK 51-250 Road & Rail

HONK is hiring full-time, Georgia-based remote Customer Care Specialists to support customers seeking towing and roadside assistance by coordinating service and resolving issues throughout the customer experience.

8 hours, 5 minutes ago

Customer Care Specialist - Inbound Phone Support (Remote in Texas)

HONK 51-250 Road & Rail

HONK is hiring full-time, remote Customer Care Specialists in Texas to support customers with towing and roadside assistance requests and ensure seamless service from start to finish.

8 hours, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers