Customer Success Manager - SMB

10 hours, 46 minutes ago
Full-time
Mid Level
Customer and Technical Support
Fours

Fours

Fours provides infrastructure solutions that integrate marketplace, co-sell, and partner-led growth strategies to accelerate deal-making and enhance revenue generation through various market pathways.

Professional Services
Founded 1947

Description

  • Own a portfolio of approximately 50–70 SMB accounts from kickoff through renewal.
  • Serve as the primary customer contact through Slack and the customer ticketing system.
  • Lead onboarding and kickoff calls, provide day-to-day support, and build long-term customer relationships.
  • Drive account health, platform adoption, engagement, and retention across the book of business.
  • Respond to and triage inbound customer questions, resolving issues or routing bugs and solutions requests to the appropriate teams.
  • Proactively introduce customers to platform capabilities such as funding portals, partner scoring, pipeline digests, and automations.
  • Identify expansion opportunities and flag at-risk accounts.
  • Facilitate renewals in coordination with Account Management.
  • Maintain account notes and health tracking, and contribute to internal documentation, playbooks, and help-center content.
  • Participate in team syncs, customer success meetings, and product feedback sessions.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or Technical Support, ideally in SaaS or cloud.
  • Ability to manage 50–70 customer accounts simultaneously with strong organizational skills.
  • Comfort working in a Slack-heavy, async-first, fast-paced startup environment.
  • Self-starter mindset with the ability to take ownership with limited oversight.
  • High attention to detail and a customer-first approach.
  • Availability to work between 9:00 a.m. and 5:00 p.m. Eastern Time.
  • Experience with AWS Marketplace, Google Cloud Marketplace, or Azure Marketplace (preferred).
  • Familiarity with ClickUp, Salesforce, HubSpot, or similar customer success and CRM tools (preferred).
  • Background in technical implementations, product onboarding, or solutions engineering (preferred).
  • Experience at an early-stage startup or high-growth SaaS company (preferred).

Benefits

  • Ownership of the full customer lifecycle and customer relationships.
  • Opportunity to work on cloud-marketplace sales workflows at a fast-growing company.
  • Collaborative, flat organizational structure.
  • Team hubs in San Francisco and Vancouver.
  • Well-funded company with runway for continued growth.

Interested in this position?

Apply directly on the company website

Apply Now

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