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Customer Success Manager, Credit Cards | Bankrate

10 hours, 21 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Looker Tableau
Apply Now
Red Ventures

Red Ventures

Red Ventures is a digital consumer choice platform that simplifies online experiences through premium content and AI-driven marketing.

Media
1001-5000
Founded 2000
$250M raised
View All Jobs 11

Description

  • Manage and deepen relationships with credit card issuer partners, aligning Bankrate’s work to their business goals.
  • Analyze card-program performance, including approval rates, volume, spend, and retention, to identify growth opportunities.
  • Deliver evidence-based recommendations and lead strategic reviews with internal and external stakeholders.
  • Develop scalable customer-success processes, playbooks, frameworks, and workflow automation.
  • Use Excel and Looker or Tableau to diagnose performance and communicate insights.
  • Partner with finance, analytics, marketing, and product teams to improve issuer performance.
  • Own a portfolio of partner relationships and drive measurable business outcomes.

Requirements

  • 5+ years of experience in customer success, partner management, account management, strategy, or consulting.
  • Experience in financial services, including banking, fintech, credit cards, or BaaS, is preferred.
  • Strong analytical skills and experience using Excel or Google Sheets and visualization tools such as Looker or Tableau.
  • Experience using CRM tools to automate workflows and scale operations.
  • Ability to manage customer relationships through performance analysis and outcome-based decisions.
  • Strong communication skills, including the ability to simplify complex data and tell compelling stories with numbers.
  • Entrepreneurial mindset with comfort navigating ambiguity and building structure from scratch.
  • Ability to build trusted partner relationships through insight and strategic guidance.
  • Ability to work Eastern Standard Time hours; remote or hybrid candidates are eligible, with preference for East Coast candidates and hybrid availability near New York City or Charlotte.

Benefits

  • Total cash compensation of $115,000–$165,000 per year, based on location, experience, and qualifications.
  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • Flexible spending accounts.
  • 401(k) with company match.
  • Flexible PTO: 20 days annually for full-time employees, increasing to 25 days after five years of service.
  • Paid parental bonding benefit and holiday pay.
  • Employee Assistance Program.

Interested in this position?

Apply directly on the company website

Apply Now

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