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Supervisor, Card Services, Digital Banking

4 hours, 45 minutes ago
Anywhere
Full-time
Lead
Operations Manager
Operations
Apply Now
Forbright Bank

Forbright Bank

Forbright Bank is a full-service bank committed to sustainability and clean energy, offering a wide range of banking and lending services with a focus on decarbonization.

Banks
201-500
Founded 2003
View All Jobs

Description

  • Supervise daily debit card administration and dispute-processing operations.
  • Monitor workflows for accuracy, timeliness, SLA compliance, and adherence to internal procedures.
  • Oversee card ordering, replacements, maintenance, inventory tracking, and distribution controls.
  • Guide staff through complex card servicing and dispute escalations.
  • Ensure debit card disputes comply with Regulation E investigation timelines, provisional-credit requirements, and resolution standards.
  • Track operational metrics, including activation rates, reissue volumes, processing timelines, and team KPIs.
  • Partner with internal teams and third-party vendors to maintain consistent service delivery.
  • Support audits, internal reviews, documentation, controls, and escalation of operational risks.
  • Coach, train, develop, and manage performance of Card Services staff, including recruiting and onboarding.
  • Identify and support process improvements that strengthen efficiency and customer experience.

Requirements

  • High school diploma required; bachelor’s degree in business, finance, or a related field preferred.
  • At least 5 years of financial institution operations experience.
  • At least 2 years of supervisory experience.
  • Experience in debit card services operations, including card administration and servicing.
  • Experience processing debit card disputes, chargebacks, and Regulation E investigations, including provisional credit and dispute-resolution requirements.
  • Strong knowledge of card network rules, including Mastercard and Pulse.
  • Experience with Marqeta debit card products preferred.
  • Demonstrated ability to manage operational risk, controls, and regulatory compliance.
  • Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
  • Strong communication, organization, problem-solving, time-management, and multitasking abilities.

Benefits

  • Comprehensive health, dental, and vision insurance plans.
  • Four weeks of paid time off.
  • 401(k) plan with company match.
  • $50 monthly Metro SmartTrip benefit.
  • Remote or hybrid schedules for most positions, typically with four days per week in the office.
  • Incentives for solar-panel purchases, electric vehicles, and biking to work.
  • Paid subscriptions and reimbursements including Veterans Compost, Capital Bikeshare, and Imperfect Foods.

Interested in this position?

Apply directly on the company website

Apply Now

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