Member Support Representative (Full-Time)

3 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised

Description

  • Provide live support on inbound calls from members seeking help with Foodsmart services, eligibility, and benefits.
  • Assist members with registration, appointment scheduling, rescheduling, and cancellations.
  • Help members access the Foodsmart platform and affiliate platforms.
  • Verify eligibility, coverage, and provider benefits using internal tools while clearly communicating the information to members.
  • Document member interactions and resolution steps to ensure accurate follow-up.
  • Maintain accurate and complete member records.
  • Troubleshoot platform, account, and basic technology issues for members.
  • Work with internal teams and external partners on food delivery and grocery ordering questions.
  • Match members with appropriate dietitians and identify suitable appointment times.
  • Collaborate with peers, leaders, and cross-functional teams to resolve complex issues accurately.

Requirements

  • Experience working in a support role, either in person or on live calls.
  • Ability to communicate complex information concisely in writing.
  • Experience handling sensitive and protected information, including PII and PHI.
  • Basic understanding of HIPAA.
  • Reliable high-speed internet with minimum speeds of about 100 Mbps download and 20 Mbps upload.
  • Completely private, secure, and quiet workspace.
  • Flexible availability, with a preference for 11:30 AM to 8:00 PM PST.
  • Strong oral communication skills with the ability to adjust communication style to the situation.
  • Ability to manage multiple tasks at once without missing deadlines or cutoffs.
  • Experience navigating knowledge bases and multiple systems simultaneously is preferred.

Benefits

  • Compensation of $43,000 annually, or $20.68 per hour.
  • $8,000 bonus.
  • Remote-first company with flexible remote location.
  • Generous time off.
  • Healthcare coverage, including medical, dental, and vision.
  • Registered Dietitian sessions.
  • Wellness reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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