Client Success Director

1 week, 2 days ago
Full-time
Lead
Customer and Technical Support
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised

Description

  • Manage, coach, and develop a team of Client Success Managers, including hiring, performance management, and career development.
  • Own client satisfaction and health across implementation, onboarding, education, reporting, and renewals.
  • Lead executive-level escalations and coordinate cross-functional teams to resolve complex client issues.
  • Partner with Account Executive leadership on renewal, expansion, and commercial strategy.
  • Represent Client Success in executive and cross-functional discussions about client health and risk.
  • Partner with Data & Analytics to deliver accurate client utilization and performance reporting.
  • Monitor enrollment, utilization, engagement, and clinical outcome data to identify trends and actions.
  • Own Client Success playbooks, health scoring, escalation frameworks, reporting cadences, and process improvements.
  • Improve reporting tools, dashboards, workflows, and operating structures as the client base grows.

Requirements

  • 10+ years of experience in healthcare services, consulting, or clinical services in a client-facing or client success role, including team management.
  • Track record of stabilizing at-risk client relationships and improving satisfaction outcomes.
  • Familiarity with Medicare Advantage, Managed Medicaid, and Commercial health plan lines of business and contracting.
  • Experience partnering with commercial or account management teams on renewals and expansion strategy.
  • Excellent communication skills and experience presenting to senior internal and external stakeholders.
  • Proficiency with Salesforce or an equivalent CRM platform.
  • Experience with food-as-medicine, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services preferred.
  • Experience building or scaling an early-stage Client Success function preferred.
  • Bachelor’s degree in business, public health, nutrition, healthcare administration, or a related field preferred.

Benefits

  • Remote-first company with flexible location options.
  • Unlimited paid time off.
  • Medical, dental, and vision coverage.
  • 401(k) plan and bonus opportunity.
  • Registered Dietitian sessions.

Interested in this position?

Apply directly on the company website

Apply Now

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