Customer Success Manager - Premium Service

6 hours, 5 minutes ago
Junior
Customer and Technical Support
AppDirect

AppDirect

AppDirect provides a comprehensive cloud service commerce platform that enables businesses to easily find, purchase, and manage cloud subscriptions through a unified marketplace, billing, and distribution solutions, connecting technology providers and ...

IT Services
251-1K
Founded 2009
$553M raised

Description

  • Support a senior Customer Success Manager with day-to-day operational tasks for a premier-tier client portfolio.
  • Manage shared inboxes, triage requests, and track follow-ups for enterprise software accounts.
  • Pull, organize, format, and share reports from proprietary CRM tools and Google Sheets.
  • Research and recruit partners and publishers to support client program growth.
  • Create reporting templates, outreach trackers, client metric dashboards, and other team playbooks.
  • Collaborate with senior Customer Success and Network Success Managers to coordinate priorities and execution.

Requirements

  • Experience in customer service, client support, or account coordination, preferably in software, SaaS, telecom, or digital industries.
  • Proficiency with Google Workspace and/or Microsoft Office, including organizing and presenting data.
  • Experience with CRM or administrative tools and willingness to learn proprietary platforms.
  • Familiarity with data analysis and reporting, including identifying patterns and summarizing findings.
  • Clear, confident communication across Slack, email, and video calls, including collaboration across time zones.
  • Proactive, self-directed approach in a fast-moving environment with changing client priorities.
  • Ability to adapt quickly and reprioritize when client strategies change.
  • Familiarity with AI tools or prompt-based workflows is preferred.
  • Foundational understanding of customer or client service principles.

Benefits

  • Remote work opportunity.
  • Inclusive workplace that values diversity and belonging.
  • AI-assisted recruitment processes remain under human oversight.

Interested in this position?

Apply directly on the company website

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