Associate Director, Client Services

6 hours, 4 minutes ago
Full-time
Senior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Serve as the strategic lead and trusted advisor for a portfolio of client relationships.
  • Develop cross-functional marketing strategies aligned with client business goals.
  • Analyze performance across Google Ads, Meta Ads, Google Analytics, and client CRM data.
  • Build long-term client relationships and proactively mitigate churn risk.
  • Own client retention, revenue growth, upsell, and cross-sell opportunities.
  • Partner with sales and delivery teams on expansions, crisis resolution, and account health.
  • Create rolling plans balancing client performance goals with delivery margin targets.
  • Identify root causes of account issues and resolve them through process changes, expectation resets, or rescopes.
  • Improve internal processes, client value, and team efficiency.
  • Track marketing industry changes, advise clients on opportunities, develop case studies, and contribute weekly thought leadership.

Requirements

  • 7+ years of experience in client services, account management, or client strategy.
  • At least 4 years of experience at a digital or performance marketing agency; agency experience is required.
  • Working fluency with Google Ads, Meta Ads, Google Analytics, and CRM metrics.
  • Ability to triangulate data sources and investigate performance discrepancies.
  • Strong verbal and written communication skills, including explaining complex performance results to executives.
  • Demonstrated deductive reasoning, strategic thinking, and root-cause analysis.
  • Strong client relationship management, self-awareness, and feedback-seeking behavior.
  • Intellectual curiosity and interest in clients’ businesses, industries, and marketing trends.
  • Ability to make sound decisions amid ambiguity and shifting priorities.
  • Resilience and a steady, solutions-focused approach to challenging client situations.

Benefits

  • $120,000–$160,000 salary range with bonus and benefits.
  • Unlimited PTO and Summer Fridays.
  • Comprehensive health, dental, and vision insurance.
  • 12 weeks of paid parental leave.
  • 401(k) with employer match.
  • Company-paid ClassPass membership.
  • Fully remote work across the continental United States.
  • Virtual team events and a collaborative, inclusive company culture.

Interested in this position?

Apply directly on the company website

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