Customer Success Manager

5 hours, 4 minutes ago
Full-time
Mid Level
Customer and Technical Support
SimplePractice

SimplePractice

SimplePractice is the leading EHR software provider for health and wellness professionals, offering a comprehensive practice management solution. With features like online appointment scheduling, telehealth, secure messaging, and customizable documenta...

Health Care Providers & Services
251-1K
Founded 2012

Description

  • Own the post-sale relationship for a portfolio of medium to large group practices.
  • Act as the primary strategic contact and trusted advisor for assigned customers.
  • Conduct regular success check-ins to understand goals, workflows, and evolving needs.
  • Educate customers on platform features, enhancements, add-ons, and best practices.
  • Guide customers through workflow optimization, complex questions, and platform adoption.
  • Lead conversations that address challenges, mitigate risk, and improve customer health.
  • Provide tailored workflow recommendations that support practice growth and long-term success.
  • Identify product gaps and customer trends, and advocate for customer needs with Product, Design, and internal teams.
  • Maintain documentation on customer goals, health, risks, and outcomes while following internal processes.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or Relationship Management in a SaaS or technology-driven environment.
  • Experience in health tech, including EHRs, practice management software, or healthcare SaaS.
  • Experience with Notion, Slack, Gong, ChurnZero, or similar technology platforms.
  • Familiarity with healthcare practice workflows and operational considerations.
  • Exceptional communication skills, including the ability to explain complex concepts clearly.
  • Proven ability to drive customer adoption, retention, and long-term success.
  • Strong phone, video communication, problem-solving, and consultative skills.
  • Ability to collaborate cross-functionally and adapt to evolving tools, workflows, and processes.
  • Empathetic, curious, proactive, organized, accountable, and comfortable balancing structure with ambiguity.

Benefits

  • $88,000–$111,000 USD annual base salary; additional bonus or commission may apply.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) plan with company match.
  • Flexible Time Off, wellbeing days, paid holidays, and summer Fridays.
  • Mental health resources and paid parental leave with Backup Care.
  • Tuition reimbursement and Employee Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

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