Customer Success Manager, Global Strategic Brands

5 hours, 35 minutes ago
Full-time
Senior
Customer and Technical Support
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised

Description

  • Own strategic relationships with assigned global enterprise hotel accounts.
  • Coordinate deployments, integrations, expansions, and adoption initiatives across Implementation and Sales teams.
  • Develop account success plans tied to brand-level objectives and property-level adoption.
  • Lead executive business reviews, communicate insights, surface risks, and identify partnership opportunities.
  • Support the transition from implementation to ongoing adoption.
  • Monitor product usage across large hotel portfolios and address adoption risks.
  • Partner with Sales to identify and execute expansion opportunities.
  • Represent customer needs internally with Product, Engineering, and Support teams.
  • Drive customer advocacy and develop satisfied customers into brand champions.

Requirements

  • Bachelor’s degree required.
  • 5+ years of experience in Enterprise Customer Success, Account Management, or Strategic Consulting.
  • Experience in hospitality technology or SaaS preferred.
  • Proven ability to manage complex, multi-stakeholder enterprise accounts.
  • Strong executive communication skills and ability to influence C-level stakeholders.
  • Experience with strategic planning and account growth in global or multi-property enterprises.
  • Ability to collaborate cross-functionally with technical and commercial teams.
  • Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.
  • PMP certification or equivalent experience preferred.

Benefits

  • Target cash compensation of $147,200–$200,000, including annual salary and quarterly performance bonus.
  • Stock option grant, subject to board approval.
  • Unlimited PTO, standard holidays, monthly Canary Days, and a birthday holiday.
  • Travel stipend for visits to company hubs in San Francisco, New York, or Dallas.
  • Hotel credits and at least 30% discounts at select global partner hotels.
  • Monthly personal development budget and dedicated professional development stipend.
  • Cash referral bonus for successful hires.

Interested in this position?

Apply directly on the company website

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