Technical Support Specialist Intern

1 hour, 32 minutes ago
Internship
Entry Level
Project and Program Management
FMX

FMX

FMX is a cloud-based software that simplifies facilities management by enabling facilities managers to track work orders, schedule resources, and plan maintenance efficiently. With FMX, organizations can streamline processes, increase asset productivit...

Internet Software & Services
51-250
Founded 2012
$3M raised

Description

  • Configure integrations using third-party software.
  • Manage integration projects end to end.
  • Communicate with customers about project status and updates.
  • Keep management informed of progress and timeline risks.
  • Provide timely responses to customer inquiries.
  • Troubleshoot customer integration issues and deliver exceptional support.
  • Work closely with the Manager, Support Services to meet project goals and deadlines.
  • Collaborate cross-functionally with Customer Success, Support, Retention, and Engineering teams.

Requirements

  • Tech-savvy with motivation to learn a new product quickly.
  • Basic understanding of Prismatic, Azure Table Storage, or a similar platform.
  • Moderate knowledge of REST APIs.
  • Strong customer service skills for integration troubleshooting.
  • Ability to adhere to SLAs set for the project.
  • Ability to maintain high customer satisfaction through professional and courteous service.
  • Ability to work up to 20 hours per week.
  • Able to start immediately and remain available through August 1.
  • Strong communication skills, technical aptitude, and high attention to detail.

Benefits

  • Hourly wage of $15-$20 per hour.
  • Flexible schedule for personal appointments as long as performance and timelines are met.
  • Casual dress code, including jeans and tees.
  • Collaborative, close-knit team culture with an emphasis on transparency and continuous improvement.
  • Opportunity to make a significant impact on the product and company direction.
  • Work/life balance support in a fast-paced environment.

Interested in this position?

Apply directly on the company website

Apply Now

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