Customer Outcome Manager

5 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
FMX

FMX

FMX is a cloud-based software that simplifies facilities management by enabling facilities managers to track work orders, schedule resources, and plan maintenance efficiently. With FMX, organizations can streamline processes, increase asset productivit...

Internet Software & Services
51-250
Founded 2012
$3M raised

Description

  • Serve as the dedicated post-implementation point of contact for customer accounts and own the overall customer relationship.
  • Drive customer retention by ensuring users see value in the FMX platform and adopt it successfully.
  • Identify and pursue upsell and cross-sell opportunities for additional FMX software features.
  • Record meetings, phone calls, follow-ups, and other tasks in Gainsight.
  • Build strong relationships with customer executive stakeholders and reinforce the value of FMX.
  • Travel to customer events as needed.
  • Contribute positively to team strategy, culture, and customer success in a fast-paced environment.

Requirements

  • Proven knowledge of the FMX software.
  • Experience using Microsoft Office, especially Microsoft Excel.
  • Ability to build and nurture relationships with customers and executives.
  • Strong customer communication skills with empathy and an understanding of customer success goals.
  • Ability to proactively reach out to customers at the right time.
  • Proficiency with the basics of Salesforce data schema and configuration.
  • Flexibility to occasionally work outside standard FMX operating hours.
  • Strong presentation and negotiation skills.
  • Self-motivation, time management skills, and a commitment to continuous improvement.
  • A positive, customer-centric attitude and alignment with the company’s core pillars of Teamwork, Excellence, and Integrity.

Benefits

  • 100% company-paid health, dental, vision, short- and long-term disability, and life insurance.
  • Remote-first work with the option to use the office as needed.
  • Two all-company events per year and on-site amenities such as free snacks, beverages, and a kegerator.
  • Home office support including a company-sponsored laptop and headset, up to $500 for equipment/furniture/accessories, and $60 per month toward home internet.
  • Generous PTO and UTO policies.
  • Flexible schedule for personal appointments, subject to performance and project timelines.
  • Competitive compensation with base salary plus company performance bonus; expected total on-target earnings of $68,000-$72,000 annually.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

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