Senior Customer Success Manager - East

1 hour, 6 minutes ago
Full-time
Lead
Customer and Technical Support
Tines

Tines

Tines is a smart, secure workflow builder that empowers technical teams to automate processes without code, making security teams more effective and efficient.

Construction & Engineering
51-250
Founded 2018
$96M raised

Description

  • Align with enterprise customer stakeholders to deliver value throughout onboarding, adoption, expansion, and renewal.
  • Orchestrate onboarding with Customer Success Engineers, ensuring use cases are delivered on schedule and users can build automations.
  • Monitor account health through dashboards, usage metrics, logins, and use cases.
  • Identify customer challenges and recommend automation or process improvements.
  • Lead business reviews, success plans, account plans, and automation roadmaps with executive stakeholders.
  • Identify expansion opportunities across security, IT, HR, product, engineering, and operations teams.
  • Proactively identify customer risks and develop mitigation plans with internal teams.
  • Develop renewal strategies and communicate Tines’ value to users, managers, and executives.
  • Translate customer needs into internal technical requirements and provide product feedback.

Requirements

  • 8+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
  • Experience with SaaS solutions for technical teams, such as cybersecurity, DevOps, or IT.
  • Ability to uncover customer problems, identify opportunities, and translate technical requirements for internal teams.
  • Experience solving complex problems by coordinating internal resources and engaging leadership when needed.
  • Ability to work remotely while based in the U.S. Eastern time zone.
  • Authorization to work for any U.S. employer; visa sponsorship is unavailable.

Benefits

  • Target annual earnings of $150,000–$170,000, including salary and commission.
  • Remote position based in EST.
  • Opportunities to support professional growth and career development.
  • Equal employment opportunity workplace.

Interested in this position?

Apply directly on the company website

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