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Partner Success Director (Commerce Media)

1 month ago
United States
Full-time
Senior
Partnerships Manager
Customer and Technical Support
Machine Learning
Apply Now
Fluent,

Fluent,

Fluent, Inc. is a top performance marketing company connecting advertisers to millions of consumers, enabling precise targeting and acquisition of valuable customers at scale.

Media
251-1K
Founded 2010
View All Jobs 7

Description

  • Serve as the primary point of contact for a portfolio of partners and own day-to-day communication, performance reviews, and strategic planning.
  • Build and maintain strong relationships with partner stakeholders across business, marketing, and technical teams.
  • Lead weekly, bi-weekly, and monthly partner calls as well as QBRs focused on performance, roadmap alignment, and growth opportunities.
  • Own the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre- and post-launch testing.
  • Collaborate cross-functionally with Sales, Client Success, Product, and Operations to ensure smooth launches and scalable partner setups.
  • Define success metrics, milestones, and post-launch optimization plans during onboarding.
  • Monitor and analyze campaign performance to identify trends and deliver data-backed recommendations.
  • Work with Data Science, Client Success, and Creative teams to optimize media mix, targeting, creative formats, and placements.
  • Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities.
  • Represent partner needs internally, advocate for product or service improvements, and support partner adoption of new capabilities.

Requirements

  • 8-10+ years of experience in Partner Success, Account Management, or Strategic Partnerships, ideally in ad tech, martech, e-commerce, or retail media.
  • Proven success managing and growing a portfolio of strategic enterprise clients, brands, and agencies.
  • Strong communication and relationship-building skills with the ability to translate technical and business concepts across stakeholders.
  • Strong analytical mindset with experience working with performance data, dashboards, and trend analysis.
  • Experience with technical integrations such as pixels, iFrames, SDKs, and tag managers, plus comfort debugging or partnering with technical teams.
  • A strategic operator with a focus on process optimization, documentation, and scalable growth.
  • Ability to thrive in a fast-paced, evolving environment and manage competing priorities with agility and focus.
  • Interest in post-purchase monetization, commerce media, and consumer behavior in advertising.
  • Prior experience in a high-growth advertising monetization or startup environment is preferred.
  • Understanding of the retail media and e-commerce landscape, including CPM, CPA, and CPC monetization models.

Benefits

  • Competitive compensation with a salary range of $130,000 to $145,000 plus bonus.
  • Health, dental, and vision insurance.
  • Pre-tax savings plans and transit/parking programs.
  • 401(k) with competitive employer match.
  • Opportunities for career and professional growth.
  • Fully stocked kitchen with catered breakfast and lunch.
  • Educational and social events, quarterly outings, and team-building activities.
  • Volunteer and philanthropic activities throughout the year.

Interested in this position?

Apply directly on the company website

Apply Now

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