Technical Enablement & Documentation Lead (Poland)

8 hours, 11 minutes ago
Full-time
Senior
Technical Writing and Documentation
Flosum

Flosum

Flosum offers a comprehensive, 100% native platform designed for Salesforce that focuses on DevOps, data management, and security orchestration, ensuring secure data backup and streamlined compliance for enterprises.

Internet Software & Services
51-250
Founded 2013

Description

  • Own, maintain, and continuously improve Flosum's product documentation across DevOps, Data Backup & Recovery, Security, and Compliance modules.
  • Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers for Admin, Developer, and Architect.
  • Analyze support cases, demo requests, and prospect inquiries to identify documentation gaps and update content proactively.
  • Partner with Support to convert recurring tickets into self-service knowledge base articles and reduce case volume.
  • Collaborate with Product Management and Engineering to document new releases, features, and APIs in line with the release calendar.
  • Work with Sales Engineering to ensure demo-driven questions are reflected in public guides and FAQs.
  • Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
  • Track content performance and enablement metrics such as views, search queries, deflection rates, and certification pass rates.
  • Report on documentation and certification KPIs to inform ongoing enablement improvements.

Requirements

  • 5+ years of experience in technical writing, developer enablement, or technical training, ideally in the Salesforce ecosystem.
  • Hands-on familiarity with Salesforce DevOps concepts, including version control, CI/CD, sandbox management, and deployments.
  • Knowledge of data backup and recovery principles.
  • Proven track record building or contributing to a certification or learning program, such as Trailhead-style modules, exam design, or LMS authoring.
  • Strong analytical mindset with experience mining Zendesk, Salesforce Service Cloud cases, and CRM data to prioritize content roadmaps.
  • Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
  • Experience with documentation platforms such as Document360, Zendesk Guide, Readme, GitBook, or similar.
  • Salesforce Administrator or Platform Developer certification is preferred.
  • Prior experience at a Salesforce ISV or DevOps tooling company such as Copado, Gearset, AutoRABIT, or OwnBackup is preferred.
  • Background in instructional design or video-based learning production is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

AI Training Specialist (Egocentric Video)

Toloka 251-1K Internet Software & Services

Project-based freelance opportunity with an AI training platform to record first-person videos of everyday household activities that help train AI systems and robots to understand real-world object interactions.

1 hour, 2 minutes ago

AI Training Specialist (Egocentric Video)

Toloka 251-1K Internet Software & Services

Project-based freelance opportunity with an AI training platform to record first-person videos of everyday household activities that help train AI systems and robots to understand real-world object interactions.

Computer Vision
1 hour, 27 minutes ago

Sheratan-Prompt Optimization Chinese (China)

Welo Global Professional Services

Welo Data is hiring a freelance remote Chinese (China) language specialist to review and optimize AI translation prompts for attraction and travel content.

2 hours, 1 minute ago

Sheratan-Prompt Optimization Polish (Poland)

Welo Global Professional Services

Welo Data is seeking a freelance remote language specialist in Poland to review and refine AI translation prompts for attraction and travel content, with the goal of improving naturalness, fluency, and cultural relevance in Polish output.

4 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers