Flipp

Flipp is a free shopping app that brings the best savings and deals from your favorite retailers right to your phone. Browse weekly digital flyers, clip items to your shopping list, and add coupons to your loyalty cards for convenient shopping. With Fl...

Food Products

Consumer Staples

201-500 (400)

$62M raised

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Client Experience & Enablement Specialist

12 hours, 28 minutes ago

Canada

Full-time

Mid Level

Account Manager

Customer and Technical Support

Apply Now

Flipp

Food Products

201-500

$62M raised

View All Jobs

Description

Manage the strategic health, technical execution, and operational performance of enterprise or longtail retailer portfolios.
Configure platform solutions for complex multi-banner retail organizations, regional rules, and weekly content cycles.
Lead technical onboarding for new domestic and international retailers and AdAdaptive campaigns.
Optimize workflows and quality-assurance processes to reduce client turnaround times and meet international SLAs.
Deploy, configure, and validate customized setups for beta products and client experiments.
Identify account risks, maintain quality assurance, and optimize high-volume content lifecycles to protect and grow revenue.
Identify unmonetized secondary content and partner with Sales on monetization strategies.
Create voice-of-customer documentation and deliver monthly operational insights for client strategy discussions.
Investigate system anomalies and data discrepancies, produce engineering-grade bug reports, and coordinate with Engineering.
Serve as a technical escalation point for automated and outsourced workflows across longtail accounts.

Requirements

1–3 years of project coordination experience.
1–3 years of client-facing, customer service, or relationship-building experience.
Ability to manage accounts autonomously and make strategic operational decisions.
Experience translating client business needs into technical platform configurations.
Ability to manage complex, multi-layered client or brand portfolios.
Strong consultative communication skills for engaging senior external client stakeholders.
Ability to diagnose technical or data issues and communicate them clearly to engineering teams.
Motivation, initiative, curiosity, and a growth mindset.

Benefits

Canada base salary range of $48,000–$50,000 CAD.
Remote-first work environment.
Flexible benefits.
Accelerated career growth and development opportunities.
Inclusive, collaborative workplace where employee voices are valued.
Tools and opportunities to support professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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