Account Manager

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Firstup

Firstup

Firstup offers an intelligent communication platform designed to engage employees throughout their entire employment journey, providing insights that help organizations support, promote, and retain their workforce effectively.

Professional Services
251-1K
Founded 2008
$47M raised

Description

  • Renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.
  • Identify new business opportunities, generate expansion pipeline, and drive enterprise growth in complex customer environments.
  • Prospect within existing accounts to uncover whitespace, new stakeholders, and opportunities to expand into additional business units.
  • Develop and maintain strategic account plans aligned to customer objectives, growth opportunities, and retention goals.
  • Build deep account knowledge to position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.
  • Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations.
  • Partner with Customer Success and cross-functional teams to support adoption, satisfaction, retention, and growth.
  • Lead Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities.
  • Own and manage sales forecasting using SFDC and Clari, maintaining visibility into pipeline health, renewals, and expansion opportunities.
  • Participate in deal reviews, use MEDDPICC to qualify opportunities, and help advance strategic deals while mitigating risk.

Requirements

  • Bachelor’s degree in Sales, Business Administration, or a related field, or equivalent experience.
  • 4 or more years of experience in Enterprise SaaS sales and Account Management.
  • Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts.
  • Experience preparing renewal proposals, account plans, territory strategy, and sales forecasts.
  • Experience managing forecasts using CRM and forecasting platforms such as SFDC and Clari preferred.
  • Demonstrated success achieving quota in a high-performing sales organization.
  • Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations.
  • Experience using consultative sales methodologies such as MEDDPICC preferred.
  • Strong executive presence with excellent relationship-building, communication, and presentation skills.
  • Ability to use customer data, usage insights, and business outcomes to demonstrate value and support expansion opportunities.

Benefits

  • Remote US-based full-time role.
  • Base salary range of $120,000 to $140,000.
  • Opportunity to work with enterprise customers and drive measurable business growth.
  • Exposure to cross-functional collaboration with Customer Success and internal deal teams.
  • Involvement in customer advocacy programs, events, and initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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