Account Manager

1 month, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Firstup

Firstup

Firstup offers an intelligent communication platform designed to engage employees throughout their entire employment journey, providing insights that help organizations support, promote, and retain their workforce effectively.

Professional Services
251-1K
Founded 2008
$47M raised

Description

  • Renew, upsell, and cross-sell assigned accounts while driving net-new ARR growth within existing customer accounts.
  • Identify expansion opportunities, generate pipeline, and drive growth within complex enterprise customer environments.
  • Prospect within existing accounts to uncover whitespace, new stakeholders, and additional business units.
  • Develop and maintain strategic account plans aligned to customer objectives, growth, and retention goals.
  • Build executive-level relationships with Director, VP, and SVP stakeholders.
  • Partner with Customer Success and cross-functional teams to support adoption, satisfaction, retention, and growth.
  • Lead executive business reviews that demonstrate ROI, outcomes, and future growth opportunities.
  • Own forecasting and pipeline visibility using SFDC and Clari.
  • Participate in internal deal reviews and collaborate to advance strategic opportunities and mitigate risk.
  • Use MEDDPICC to qualify opportunities and manage complex sales cycles.

Requirements

  • Bachelor’s degree in Sales, Business Administration, or related field, or equivalent experience.
  • 4+ years of experience in Enterprise SaaS sales and Account Management.
  • Proven success driving renewals, expansion revenue, and pipeline generation within existing accounts.
  • Experience preparing renewal proposals, account plans, territory strategy, and sales forecasts.
  • Experience managing forecasts in CRM and forecasting tools such as SFDC and Clari preferred.
  • Demonstrated quota attainment in a high-performing sales organization.
  • Experience selling complex software solutions to executive stakeholders in enterprise or Fortune 500 organizations.
  • Experience using consultative sales methodologies such as MEDDPICC preferred.
  • Strong executive presence with excellent relationship-building, communication, and presentation skills.
  • Ability to use customer data, usage insights, and business outcomes to justify expansion opportunities.

Benefits

  • Base salary range of $120,000 to $140,000.
  • Pay may vary based on location, education, training, and experience.

Interested in this position?

Apply directly on the company website

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